On this episode of the Six Five On the Road, hosts Daniel Newman and Patrick Moorhead are joined by Dell's Alex Barretto, Senior Vice President for a conversation on how Dell is leveraging AI in their support services.

Our discussion covers:

• The role of AI in transforming customer support at Dell

• Innovative AI technologies Dell is implementing in support services

• The impact of AI on customer satisfaction and operational efficiency

• Future directions for AI in support services at Dell

• Challenges and opportunities in integrating AI into support systems