How We Work

Two years ago, hybrid work was widely uncommon, a sparse benefit. Now, in many industries, it’s the predominant way of working. Two years ago, stress and burnout were well-kept secrets within office walls. Now, reducing that stress is (or at least should be) a primary objective for just about every HR team out there.

The workplace is almost unrecognizable compared to early 2020. But two years into COVID, trends and challenges are crystallizing to present a clear picture of the state of the workplace now and where it is headed. It is a workplace with one foot in the future of work and the other held in place by the complexities of the Great Resignation and the continued need to reduce stress and increase equity in the workplace.

On this episode of How We Work, Dr. Meisha-ann Martin, senior director of people analytics and research at Workhuman®, and Dr. Isha Vicaria, a social psychologist and researcher on the Workhuman® iQ team, break down our most recent survey report Two Years into COVID: The State of the Human Workplace.

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Two Years into COVID: The State of the Human Workplace Report

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Kim Scott, author of Radical Candor and Just work, sticks around to answer a few questions from Workhuman's February webinar. She discusses how to ladder up radical candor, solicit feedback, and get leadership to buy into more open conversations at work.

If you have questions for future guests of How We Work, submit them to [email protected].

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Radical Candor

Just Work

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It's February 2022 and many of you probably completed your annual reviews in the last few weeks. It's a time to get valuable feedback, look back on accomplishments, and set goals for the year. And as helpful as those reviews can be, they should not be the only time that kind of conversation happens at your company. In fact, research shows that to prevent turnover and improve employee engagement, those conversations should be happening a lot. At least monthly, but even weekly or biweekly.

Our guest on this episode of How We Work is a proponent of having conversations and delivering feedback with humanity whenever you can. Her name is Kim Scott, and she is the author of The New York Times bestseller “Radical Candor,” and “Just Work” – two books that make the case for consistent, honest communications at work, and what needs to happen to make sure they're experienced by everyone in the office.

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Radical Candor

Just Work

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Welcome to How We Work from Workhuman, a podcast about the trends, issues, relationships, and phenomena that shape our workplaces. It’s January 2022 and with the turning of the calendar, we are reflecting on 2021 and projecting into the new year in an attempt to anticipate what opportunities and challenges lay ahead.

This week's guest is Chris French, Executive Vice President of Customer Strategy at Workhuman. That job entails quite a bit, including helping current and future customers build more human workplaces. To do that, he needs to understand the state of the workforce and where it may be headed. And that’s exactly what he’s here to do today.

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Monica Jackson talks micro-coaching at Eaton.

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If they haven’t already, companies around the world are making presentations to their employees about what the return to office migration will look like. A popular one is comprised of 3 buckets. 100% in office, 100% remote, or a hybrid. Maybe 2-3 days/week. At Lloyd’s Banking group, its called their “Home, Hub, Hybrid” model and Mark Heywood joins the podcast to talk about why they chose it, what they've learned, and what they believe the future holds.

As companies start returning to a version of pre-pandemic business, they're being met with a palpable shift in power. Their employees, after 18+ months of uncertainty, stress & isolation, are more certain than ever of what they will & won’t tolerate at work. According to the latest Workhuman iQ survey, 4 in 10 of those employees say that if their companies can’t or won’t create a more human workplace, they’re happy to look for an opportunity elsewhere.

Welcome to the great resignation.

Dr. Meisha-Ann Martin, Director of People Analytics at Workhuman, joins Mike Lovett to discuss the causes of this talent transfer & what companies can do to connect with their employees & ensure their workforce doesn’t experience an upheaval of their own.

In this episode you’ll learn about:

• What is contributing to the great resignation
• The groups of respondents that are feeling the effects acutely
• How recognition keeps employees less stressed & more engaged
• The power of listening & how it forms the backbone to a successful check-in

Read the entire report: https://bit.ly/3EeYpi7

Watch Meisha-Ann talk more about psychological safety: https://bit.ly/391bddC

What does it mean to be a human organization? For Dr. Maria Angelica Perez, it’s about putting people at the center. That’s the sentiment that guides her every decision as the global head of diversity and inclusion at Standard Chartered Bank in London.

In this episode, hosted by Workhuman® svp of strategy and consulting Derek Irvine, Dr. Maria Angelica shares her insights exploring the best path forward toward a more personalized, equitable, and inclusive workplace.

In this episode you’ll learn about:

• The importance of embracing humanity in the future of work
• DEI initiatives in 2021 and beyond
• Building cultural inclusion and resilience
• Keeping employees engaged and helping them connect virtually

As Maria Angelica plainly puts it: “This is the moment to drive change, for people to stand up and be counted and take that seat at the table. And if that seat isn't offered, bring your own seat.”

Listen to the episode to learn how you, too, can drive change at your organization.

Andy Biga, Chief People Officer at GoHealth Urgent Care, joins Steve Pemberton as this week’s guest on Keeping Workhuman.

The value of difference

Andy started his career studying diversity issues and bias, and how they impact decision-making and identity. He believes any two people can connect despite how different they may be. People need to surround themselves with others who are dissimilar to them in order to grow and see the world through different lenses, he says.

Work’s role

“Work can be a powerful tool… [for people] to achieve their best selves,” Andy claims. Even though your reach may be small, you can touch the world in the place you work. Steve comments on the fragile state of the global workforce because of the ongoing global crisis. Current events are making many people ponder where they can find meaning and how they can impact the world. “In April, one of the most searched-for terms on Google was ‘how can I help,’ and it was the most times that question had ever been asked in the history of the search engine,” Andy shares. “That shows that people want to help, even when the world is changing.”

What has COVID done?

Society is now looking at essential service workers in a new light and with much more respect. Those on the front lines have been putting themselves at risk every day for the benefit and safety of the general public, and every day is a test of their bravery. GoHealth Urgent Care has done millions of COVID-19 tests across the country, even in airports, and has extended their hours of communication to accommodate as many people as they can. Andy talks about the services GoHealth Urgent Care provides, and how they work.

Moving forward

Andy believes that in 2021, HR leaders will need to continue to find new ways to connect with people, answer their questions, and make their experiences at work easy. The fundamental problems and unmet needs within the workplace can be solved through good employee experiences, he says.