On this episode of the Six Five On the Road, host Keith Kirkpatrick is at PegaWorld 2024, joined by Wells Fargo's Sangeeta Doss, Operations Executive - Estate Care Center at Wells Fargo, for a conversation on how Wells Fargo is transforming the approach to estate settlement through the integration of empathy and efficiency.

Their discussion covers:

• The challenges faced by individuals and families during the estate settlement process

• How Wells Fargo's Estate Care Center is leveraging technology to improve the overall experience

• The role of empathy in financial services and its impact on customer satisfaction

• Strategies for balancing technological efficiency with personal touch in sensitive situations

• Future directions for Wells Fargo in enhancing customer care in estate settlements