http://leanblog.org/audio64

When I teach about Kaizen and continuous improvement, I try to use scenarios and cases to help people think through how they would respond to, coach, and collaborate on employee ideas.One key point is that leaders have to thank employees for pointing out problems or opportunities for improvement. They need to do so even if they think the idea or proposed solution isn't ideal or might not work.

Here is a "Kaizen card" that I usually show in my training and coaching sessions, areal scenario: