Are you considering doing (or hiring) outsourced HR?  How do you make  this a great experience for the client AND you?  Some of it is how you  engage the client initially, but then you need to be come a partner.   

Outsourced HR (or fractional HR) provides HR support in small  organizations who don't have enough HR work to warrant someone  full-time.  Or their HR people are so busy that they need some help.   The outsourced HR can fill many HR gaps - because, often, the resource  is pretty experienced across a variety of HR areas.  The relationship  will start with a needs assessment (or discovery) and go from there.   

Vered Levant is an HR consultant and Lead Executive Officer for VIMY HR who does outsourced HR and she provides some of her insight in this  episode.