Carol Soliman (Microsoft) and Melissa Tuozzolo (HSBC) join Jane Cooper (TMI) to discuss the future of client servicing and the role that AI and Generative AI will play. They explore how client expectations are changing and what can be done to meet these changing needs.

Also in this podcast, Carol describes how any client servicing agent can become a super-agent with AI, and both speakers describe the wider impact AI will have on future ways of working.