Human Resilience: Changing the Way Healthcare is Delivered

When we think about oncology care, we often think about treatment plans, appointments, and clinical decisions. But for patients, the experience is much broader — shaped by uncertainty, financial realities, emotional stress, caregiving responsibilities, and the countless decisions that happen outside clinical settings.

In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld are joined by Melody Mulaik, Chief Operating Officer of R3 and host of the Take Care podcast, for a conversation about what it really takes to support patients through the full oncology journey.

Together, they explore:

• Why the cancer journey extends far beyond clinical treatment
• How financial stress and confusion influence care decisions and adherence
• The emotional and behavioral realities patients navigate between visits
• Where support systems often break down once patients return home
• Why timing, communication, and real-world support are critical to improving outcomes

The discussion also examines how healthcare organizations can better design systems of care that reflect the realities patients and caregivers face every day — not just during appointments, but in the moments that shape decision-making, engagement, and resilience in real time.

Because improving outcomes in oncology requires more than delivering care inside the four walls of a healthcare setting. It requires meeting people where they are — emotionally, behaviorally, financially, and personally throughout their journey.

Be sure to also check out Melody Mulaik’s podcast, Take Care, where she explores important conversations around healthcare, mental health, leadership, and human-centered support. 

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Hospital readmissions have been a focus in healthcare for over a decade, yet progress has plateaued. Despite increased investment in discharge planning, care coordination, and compliance with programs like the Hospital Readmission Reduction Program (HRRP), rates remain largely unchanged. 

In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld are joined by Adam Abramowitz to examine why. They explore the structural, financial, and behavioral realities shaping readmissions today—including a critical insight: a small percentage of patients can drive a disproportionate share of readmissions. From payer differences across Medicare, Medicaid, and managed care populations to the impact of behavioral health conditions, the conversation challenges traditional approaches and highlights where current strategies fall short. 

The discussion also confronts the role of misaligned incentives in the system, where readmissions can still generate revenue, complicating efforts to reduce them. Layered in is a behavioral science perspective—reinforcing that outcomes are often determined after discharge, in real-life moments where support is limited and follow-through is hardest. 

Listen and Learn: 

• How a small percentage of patients drive a disproportionate share of readmissions 
• The role of financial incentives and why they may conflict with quality goals 
• How behavioral health conditions increase readmission risk across populations 
• Why one-size-fits-all strategies fall short—and how cohort-based approaches can improve outcomes 
• What it will take to align leadership, incentives, and strategy moving forward 

Readmissions aren’t just a clinical issue—they reflect how well the system supports patients beyond the hospital. And improving outcomes will require a more targeted, aligned, and human-centered approach. 

 Hosts 

• Bob Gold, Chief Behavioral Technologist, GoMo Health 
• Shelley Schoenfeld, Chief Strategist, GoMo Health 

 Featured Guest 

• Adam Abramowitz, Healthcare Operations Expert 

If this conversation resonates, share it with a colleague focused on quality, population health, or care management, subscribe to Human Resilience, and leave a review to help others discover the conversation. 

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Resilience is often described as something people either have or don’t. But in reality, it’s built over time—through experience, pressure, and the choices we make in difficult moments.

In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with Laura Gordon from the Center for BrainHealth to explore how resilience is shaped through lived experience. Laura shares her personal journey growing up with a brother diagnosed with schizophrenia, and how those early challenges influenced her ability to stay calm in crisis, reframe difficult situations, and see people beyond their diagnosis.

The conversation connects these experiences to the science of brain health and whole-person wellbeing—highlighting how everyday behaviors like sleep, connection, and purpose play a critical role in how people function, adapt, and recover over time. It also brings these insights into the workplace, where resilience, mental health, and adaptability are increasingly tied to performance and engagement.

Listen and Learn:

•  Why resilience is not fixed, and how it can be built over time 
•  How early life experiences shape coping, perspective, and adaptability 
•  The role of brain health in managing stress and supporting performance 
•  Why small habits like sleep, connection, and purpose matter more than we think 
•  How stigma impacts mental health and willingness to seek support 
•  Why “meeting people where they are” is critical for engagement and outcomes 

Resilience isn’t about avoiding hardship. It’s about how we respond to it. And the systems we build—at home, work and play—have a critical role in that process.

Text STRESS to 888-844-8991 to join Center for BrainHealth's Resilience Challenge and begin actively building lasting resilience. This 7‑day text challenge delivers daily tips, tools, and videos for leveraging stress to enhance clarity and build resilience.

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Featured Guest

• Laura Gordon, Chief Marketing Officer, Center for BrainHealth

If this conversation resonates, share it with someone who may benefit, subscribe to Human Resilience, and leave a review to help others discover the podcast.

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Relapse doesn’t happen in a counselor’s office—it happens in the moments in between. Late at night, at home, when triggers hit and support feels far away. Yet healthcare is still largely designed around episodic visits, leaving people without support when it matters most.

In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with behavioral health expert Deena Cohen to explore what real-world recovery support looks like. From stigma and self-stigma to the everyday realities shaping outcomes, they unpack the gap between treatment and the continuous nature of recovery—and why engagement must extend beyond the clinical setting.

Listen and Learn:

•  Why recovery requires continuous, between-visit support—not episodic care 
•  How stigma impacts engagement, disclosure, and outcomes 
•  What drives relapse risk in real-life environments 
•  How tools like HALT (Hungry, Angry, Lonely, Tired) help interrupt patterns 
•  The role of behavioral and environmental factors in recovery decisions 
•  Why co-occurring mental health must be addressed alongside addiction 
•  How consistent engagement improves honesty and long-term outcomes 

Recovery isn’t a single decision—it’s a series of moments. And the systems we design must support people in those moments, not just during treatment.

If this resonates, subscribe, share, and leave a review to help others find the conversation.

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Engagement doesn’t fail in healthcare because patients “don’t care.” It fails because care is often designed as if people are purely rational—when in reality, decisions are shaped by emotion, stress, context, and cognitive overload, especially in the moments that matter most. In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld explore the real drivers of behavior change and why follow-through breaks down outside of clinical settings.

They unpack the limitations of traditional engagement models and introduce a more effective, science-backed approach grounded in behavioral design and step-by-step activation. The conversation also connects these insights to today’s healthcare landscape, where scalable, between-visit support is essential and engagement plays a direct role in outcomes, value-based care, and long-term health.

Listen and Learn:

• Why traditional engagement strategies fail to reflect how people actually make decisions
• How behavioral science can influence adherence and long-term outcomes
• What “meeting people where they are” looks like in real-world care
• How engagement impacts value-based care, reimbursement, and outcomes

If this conversation resonates, share it with a colleague responsible for outcomes.

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

AI is moving faster than most organizations can process. When clarity lags, anxiety rises. On this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with Jim Delaney, Workforce Digital Enablement Expert, to explore a practical, human-centered path to AI adoption — one that protects meaning at work while unlocking real productivity gains.

The episode examines the operational backbone of AI success, and why role-based application training outperforms broad “AI literacy. The episode also dives into the human competencies that make adoption sustainable: flexible thinking, clarity under ambiguity, cross-team connectedness, and a shared language for augmentation over replacement. From healthcare to enterprise settings, we highlight how digital tools can extend impact without erasing the human touch.

Listen and learn:

• Why AI adoption is a leadership strategy, not just a technology decision
• How governance builds trust and reduces workforce anxiety
• The foundational infrastructure AI requires to perform reliably
• Why role-specific training accelerates confidence and adoption

When leaders engage employees early and invest in human capability, AI becomes a partner — not a threat.

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Featured Guest

• James Delaney, Workforce Digital Enablement Expert, Talent Experience Group 

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Behind every uniform is a human being carrying experiences most of us will never see. In this episode of Human Resilience, hosts Bob Gold and Shelley Schoenfeld sit down with Chief Resiliency Officer Ken Hogan to explore what it really takes to change the culture of first responder mental health—from silence and stigma to trust and support.

Ken shares his personal journey, from a challenging childhood and a career shaped by service to a moment when the weight of it all nearly cost him his life. His story becomes the foundation for a broader conversation about identity, courage, and why asking for help must be seen as a strength—not a failure—inside first responder communities.

Together, we examine the hidden cost of always putting others first and the practical strategies that actually move people from awareness to action. Ken breaks down why trust is the currency of culture change, how early intervention can prevent crisis, and what leaders can do to create psychological safety before critical incidents occur. 

Listen and Learn:

• Why stigma is a cultural issue, not an individual one
• How trust determines whether mental health resources are actually used
• What leaders can do to build psychological safety before crisis hits
• How peer support, early outreach, and digital tools work together to save lives

If you care about first responder mental health, organizational resilience, or building cultures where people feel safe asking for help, this conversation offers both practical guidance and hope.

Featured Guest: 

• Ken Hogan, Chief Resiliency Officer, Union County Prosecutor's Office 

Hosts: 

• Bob Gold, Chief Behavioral Technologist, GoMo Health 
• Shelley Schoenfeld, Chief Strategist, GoMo Health 

This episode includes discussion of suicide and suicidal ideation. If you or someone you know is struggling, support is available. In the U.S., you can call or text 988 to reach the Suicide & Crisis Lifeline. Help is available 24/7.

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Parenthood can be both joyful and overwhelming, but for many families, the hardest moments arrive when the house is quiet and the doubts grow loud. In this episode of Human Resilience, hosts Bob Gold and Shelley Schoenfeld sit down with Adrienne Griffin, Executive Director of the Maternal Mental Health Leadership Alliance, to explore why maternal mental health is not a side issue, but the foundation of family stability, resilience, and long-term wellbeing.

Adrienne unpacks the gaps in today’s maternal mental health system, from limited screening and referral pathways to workforce shortages and access barriers in rural and underserved communities. Together, we discuss how technology-enabled engagement can serve as a lifeline between visits, offering timely support, education, and connection when parents need it most—even in the middle of the night. The conversation highlights how policy, provider education, and digital tools must work together to create a truly integrated system of care that supports mothers, partners, and families across the full perinatal journey.

Listen and Learn:

• The science behind hormonal shifts and brain changes during pregnancy and postpartum, and why they matter for mental health
• How to recognize and navigate the full spectrum of perinatal mental health conditions, from anxiety and depression to more severe complications
• Why a mother’s wellbeing is one of the strongest predictors of a partner’s mental health and a family’s long-term resilience
• How better provider training, accessible community programs, and frictionless digital support can help address the “most common complication of childbirth”

If this conversation resonates, share it with a friend, subscribe for more whole-person health discussions, and leave a review to help other clinicians, caregivers, and families find these resources. Your voice could be the connection someone else needs.

If you or someone you love is struggling with maternal mental health, help is available right now through these confidential resources:

• The National Maternal Mental Health Hotline: Call or text 1-833-TLC-MAMA (1-833-852-6262)
• Postpartum Support International (PSI): Call the PSI HelpLine at 1-800-944-4773 (#1 En Español or #2 English) or text “Help” to 800-944-4773

Featured Guest:

• Adrienne Griffin, Executive Director, Maternal Mental Health Leadership Alliance

Hosts:

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health
  
  
  

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

The Human Resilience podcast is back, and we are kicking off 2026 by unpacking four engagement trends reshaping how care is delivered and how people actually follow through: human–AI partnership, belonging as a driver of outcomes, integrating behavioral health and social determinants into every program, and personalization that adapts in real time.

Hosts Bob Gold and Shelley Schoenfeld sit down in this solo episode to explore things like how to use AI responsibly as decision support—not a decision-maker—while keeping human connection at the center. The conversation connects technology, trust, and behavior change, showing how small, timely actions and a sense of purpose can turn engagement into lasting impact.

Listen & Learn

• Why belonging may be one of the most underutilized health interventions
• How to deploy AI safely without losing trust or human connection
• What it takes to integrate behavioral health and SDOH into everyday care
• How real-time personalization drives engagement, adherence, and resilience

If you’re designing programs for real people—not just systems—this conversation offers a practical roadmap for engagement that works. 

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

A wave of health technology promises faster diagnoses, personalized support, and better outcomes—but only if it serves the people who need it most. In this episode of Human Resilience, hosts Bob Gold and Shelley Schoenfeld sit down with Gloria Vanderham, CEO of Bliss BioHealth and board member of the HLTH Foundation, to explore techquity—the practice of building digital tools that are equitable by design, culturally respectful, and transparent about data.  

From AI-enabled screening to clinical trial matching, Gloria explains where machines excel, where human connection must stay in the loop, and how to protect privacy while still innovating swiftly. Throughout, patient voice and storytelling emerge as fundamental tools for demystifying complex therapies and tailoring care in rural and urban communities alike. 

Listen and Learn 

• What techquity means in practice and how digital tools must be designed to reduce disparities, not widen them 
• Where artificial intelligence adds value and where humans must lead with empathy and judgment 
• How missing research data—especially around women’s brain health—impacts innovation and trust 
• How AI, human care teams, and equitable design can meet people where they are so health feels personal, fair, and possible 

Gloria’s insights provide a practical, forward-looking framework for leaders, clinicians, innovators, and advocates who want technology to expand access and equity rather than deepen existing divides. Whether you’re building digital solutions, designing engagement strategies, or leading organizational change, this episode offers clear ideas for moving toward a more inclusive and effective health system. 

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.