Human Resilience: Changing the Way Healthcare is Delivered

The warning signs of suicide are often visible, but easy to miss. In this episode of Human Resilience, we sit down with suicide prevention expert Susan Tellone to explore how trauma, stress, and emotional overwhelm can quietly build toward crisis, and the practical steps anyone can take to recognize and respond early. 

Drawing from decades in hospice care, schools, and psychiatric emergency rooms, Susan explains why self-harm runs counter to our deepest survival instincts—and how connection, validation, and presence can shift someone back toward safety. She also unpacks the FACS model (Feelings, Actions, Changes, and Talk), how to interpret subtle cues, and the everyday situations that increase vulnerability. 

Listen & Learn: 

• The real warning signs, and what distress looks like in behavior, language, and emotional shifts 
• How simple, nonjudgmental prompts like “tell me more” open the door to honesty and safety 
• Tools to address loneliness, overexposure, achievement stress, and social media overload in teens and beyond 
• Micro-practices, joy resets, and sustainable strategies to maintain emotional well-being while supporting others 

For teens and adults alike, Susan offers a grounded, compassionate framework anyone—parents, educators, friends, coworkers—can use to help someone feel seen and supported. We also highlight how community-based programs and digital engagement tools extend care between touchpoints and reduce relapse risk. 

If you or someone you know is struggling, call or text 988 for the Suicide & Crisis Lifeline. If this conversation resonates, share it with someone who may need it and subscribe for more episodes that humanize healing. 

Guest: 

• Susan Tellone, Susan Tellone, MSN, BSN, CSN, Mental Health and Suicide Prevention Expert 

Hosts: 

• Bob Gold, Chief Behavioral Technologist, GoMo Health 
• Shelley Schoenfeld, Chief Marketing & Client Services Officer, GoMo Health 

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

For many veterans, the toughest battles begin after coming home. Isolation, moral injury, post-traumatic stress, and the loss of structure can make reintegration feel like an entirely new mission — one without a map.

In this powerful Veterans Day episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with retired Brigadier General and military psychiatrist Dr. Stephen Xenakis and Army veteran Ben Parker to explore what life after service truly looks like — the quiet struggles, the search for purpose, and the small steps that rebuild strength and connection.

Together, they share honest reflections on how trauma shapes identity, what recovery really takes, and why connection — not perfection — is the foundation of healing. 

Listen and Learn:

• The emotional and psychological realities of reintegration after service
• Why connection and peer support are critical to recovery and resilience
• How behavioral science and small daily actions can restore structure and hope
• Practical ways families and communities can support veterans in transition

If you or someone you know is a veteran in crisis, dial 988 and press 1 to reach the Veterans Crisis Line. For further information on GoMo Health's Veteran Resiliency program, click here. 

Guests:

• Dr. Stephen Xenakis, Retired Brigadier General & Military Psychiatrist
• Ben Parker, U.S. Army Veteran

Hosts:

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Marketing & Client Services Officer, GoMo Health

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

The foundation for student well-being is built long before the school day begins. In this episode of Human Resilience, hosts Bob Gold and Shelley Schoenfeld sit down with author and longtime school board member Scott Levy to explore how local school boards directly influence student mental health, resilience, and the culture that drives learning and well-being.

Scott unpacks what effective boards actually do—set goals, adopt policy, and approve budgets—while empowering superintendents and educators to carry out the mission.

Listen and Learn:

• How board-level decisions shape mental health and school climate
• Why emotional safety and academic performance are inseparable
• What data truly reflects student well-being—and what’s missing
• How behavioral health and prevention programs like GoMo Health’s digital engagement initiatives support schools, families, and staff

Whether you’re a parent, educator, or community member, this conversation offers a clear roadmap for fostering student well-being through leadership, empathy, and policy that puts people first.

Dive deeper into this topic with Scott's newly released book, "Why School Boards Matter."

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Featured Guests

• Scott Levy, Adjunct Lecturer, Harvard Graduate School of Education and Author “Why School Boards Matter”

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Trauma isn’t rare -- and it doesn’t only come from catastrophic events. For first responders, veterans, kids in foster care, parents in crisis, and families everywhere, trauma can silently shape daily life, decision-making, relationships, and health.

In this episode of the Human Resilience podcast, hosts, Shelley and Bob, sit down with Dr. Nicole Blazek, a clinical psychologist specializing in trauma recovery, and Jessica Andersen, a registered nurse and behavioral health engagement expert. Together, they break down what trauma-informed care really looks like when it’s done well, not as a buzzword but as a practice rooted in safety, trust, and compassion.

Listen and Learn:

• What trauma really is, and why it’s based on internal impact, not just the event
• Grounding and connection strategies that work when someone shuts down, and how to build trust with people who feel unseen, guarded, or exhausted
• The positive impact digital support can have when triggers hit between in-person sessions
• Practical ways to respond without judgment to support healing in everyday life

From grounding strategies that work in moments of panic to digital check-ins that extend care beyond the session, Nicole and Jess offer real tools for real people: clinicians, caregivers, family members, and anyone supporting someone through pain.

Content Warning: This episode includes discussion of trauma, mental health struggles, and suicidal ideation. Please listen with care and prioritize your well-being. If you or someone you know is in crisis, call or text 988 for immediate support.

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Featured Guests

• Dr. Nicole Blazek, Clinical Psychologist, Trauma-Informed Care Expert
• Jessica Andersen, BSN, RN, Nurse and Healthcare Engagement Expert

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

What if the key to fixing care delivery and performance isn’t another portal or reminder, but a brain-first approach that restores purpose for clinicians and empowers patients to live a healthier life?

In this episode, we sit down with Dr. Michael Barr, former senior leader at NCQA and the American College of Physicians, now founder of MEDIS, to explore how value-based care, behavioral science, and practical digital tools can relieve pressure on Medicare and Medicaid without losing the human touch.

Together with our hosts, Dr. Barr unpacks the forces reshaping the landscape — surging enrollment, budget constraints, access bottlenecks, and underinvestment in primary care, and discusses how we can make changes to return joy in practice for clinicians and expand access and improve outcomes for patients. 

Listen and Learn:

• The biggest forces driving stress in Medicare & Medicaid today
• How clinician and patient motivation drive engagement
• Practical ways to design tech-enabled programs that feel personal
• How behavioral science can build trust and confidence in hard-to-reach populations

If you work in Medicare or Medicaid performance, lead a population health team, or simply want to see how digital health can drive real behavior change, this episode is your roadmap.

Guest

• Michael S. Barr, MD, MBA, President & Founder of MEDIS, LLC 

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

The modern workplace is transforming before our eyes, and with it comes an alarming trend: a dramatic surge in disability claims driven by mental health concerns. This episode of Human Resilience dives deep into this critical issue with experts Mitch Bagley from the Insurance Collaboration to Save Lives and Steve Cyboran, Actuary and Chief Behavioral Officer at Humaculture, Inc.

Recent data reveals over 5 million Americans are currently disabled, with stress and mental health rapidly becoming the leading causes of workplace disability claims, outpacing traditional physical injuries. What's driving this shift? Our guests point to the perfect storm of post-COVID uncertainty, technological disruption, and fundamental changes in how we work and connect.

Listen and Learn:

• How organizational culture directly impacts individual health outcomes by exploring compelling real-world examples, including the fascinating case of airline pilots after 9/11
• Why traditional wellness approaches have largely failed because they ignore individual circumstances and realities
• Why in today's complex health landscape, personalized, behaviorally-informed approaches aren't just nice to have -- they're essential for organizational survival

Listen now to discover how forward-thinking companies are transforming their approach to employee wellbeing and creating environments where people with chronic conditions can truly thrive.

Guests

• Mitch Bagley, Insurance Collaboration to Save Lives
• Steve Cyboran, CEO, Actuary and Chief Behavioral Officer at Humaculture, Inc.

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Healthcare costs are spiraling upward at alarming rates, rising between 5-18% annually regardless of employer interventions. This financial pressure is forcing companies to rethink their approach to employee health benefits while navigating an increasingly complex landscape of workforce challenges.

Joining hosts Bob Gold and Shelley Schoenfeld is Dave Drapp, workplace wellness expert who reveals the primary drivers behind these escalating costs. Dave and Bob discuss how the traditional fragmented approach to employee benefits is failing both employers and workers. While companies typically offer an array of solutions - from EAPs to wellness programs to condition-specific interventions - employees often remain unaware of these resources until crisis hits. This knowledge gap leads to poor utilization, inappropriate care choices, and missed opportunities for early intervention. 

This episode unpacks these workplace wellness trends and provide actionable strategies for navigating the complex healthcare landscape. 

Listen and Learn:

• The significant impact of wellness programs when employees ACTUALLY engage with them 
• How uncertainty is driving workplace fear and impacting focus and performance, amplified by remote work and AI-driven job concerns
• Why brain health is as important as physical health
• Why having a wellness program isn't enough; employees need a "quarterback” to guide them to the right resources at the right time

Guest

• Dave Drap, Workplace Wellness Expert

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

What happens when healthcare messages compete with an endless stream of digital noise? In today's information-saturated world, 62% of adults report feeling overwhelmed by health information alone. How do we break through?

Cassandra Cousineau, healthcare content and engagement expert with over two decades of experience, joins hosts Bob Gold and Shelley Schoenfeld to tackle this critical challenge. Every message presents an opportunity to build trust, spark communication, and help people feel truly understood in today's cluttered healthcare environment. 

This episode explores practical strategies for cutting through noise to deliver meaningful, personalized healthcare messages that drive engagement and action.

Listen and Learn: 

• The biggest challenges in healthcare communication, and why empathy and personalization matter more than generic information
• How to create micro-learning moments paired with actionable practices
• Ways to balance technology with human connection to avoid depersonalizing care
• Why people who feel seen and heard are 5-7x more likely to engage in their care

Guests

• Cassandra Cousineau, Strategic Content and Engagement Expert 

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

What truly drives us to take action for our health? It's not willpower - it's science.

In our first episode of Season 2 of Human Resilience, tune in for a candid conversation with our hosts - Bob Gold and Shelley Schoenfeld - who reveal the profound connection between the brain and body. The brain emerges as healthcare's most overlooked vital organ with our mental state controlling physical outcomes. Treating symptoms while ignoring the brain's central role leaves patients cycling through ineffective interventions.

Through powerful stories like a grandfather motivated by wanting to play with his grandchildren rather than abstract clinical goals, we see how personalization transforms outcomes. In one remarkable pain management program, patients reported 80% reduction in perceived pain not through medication changes but through outlook transformation.

Listen and Learn:

• Successful motivation requires focusing on what patients personally want to achieve, not just clinical goals
• The "Four I's" of engagement: Involvement, Influence, Investment and Identity
• How community support reduces isolation and builds confidence, especially for stigmatized conditions
• Why Brain health is the foundation of physical health: the brain controls what organs do and don't do

Whether you directly influence healthcare plans, are personally managing a health condition/supporting someone who is, or simply interested in the science of behavior change, this episode offers practical wisdom for creating lasting positive change through understanding your brain's extraordinary influence on your health journey.

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

Unlock the secret to a healthier life as we explore the often-overlooked connection between your mouth and your overall health. Esteemed experts Dr. Deb Fuller and Dr. Maria Ryan join us to unravel how neglecting your gums could be affecting your heart, complicating diabetes management, and even impacting your mental health. We promise you'll walk away with a new understanding of why a good oral hygiene routine is more than just keeping your teeth clean—it's a vital part of managing chronic diseases.

Listen and Learn:

• Economic benefits of prioritizing oral health
• The critical need to integrate oral care into medical protocols, especially for cancer patients
• The importance of educating both patients and healthcare providers on these connections, urging a holistic approach to healthcare that considers the mouth an essential part of the body

Don't miss out on this enlightening conversation that could change how you think about your health forever.

Hosts

• Bob Gold, Chief Behavioral Technologist, GoMo Health
• Shelley Schoenfeld, Chief Strategist, GoMo Health

Featured Guests

• Dr. Deb Fuller, National Dental Director for Cigna Dental 
• Dr. Maria Ryan, Executive Vice President and Chief Clinical Officer at the Colgate Palmolive Company 

Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.