With the expansion of technology across all aspects of business operations, the role of the CIO has changed significantly, both in terms of responsibilities and importance to business decisions that affect a whole company.

This week IDC's Chris Weston joins Miles to discuss what other changes may be ahead for the CIO position, and how these changes may further impact the individual business.

Watch IDC’s latest videos: youtube.com/idcemea

Follow us on Twitter - twitter.com/IDC_EMEA, twitter.com/chriswestonidc

As with all technologies, once the use of them spreads, then comes the question of how we should use it, now it is AI's turn in the spotlight of these ethical and legislative debates.

In this episode, IDC's Neil Ward-Dutton and Jack Vernon sit down with guest host Mathew Heath, Marketing Director EMEA, to discuss examples of ethical debates and uses of AI.

Watch IDC’s latest videos: youtube.com/idcemea

Follow us on Twitter - twitter.com/IDC_EMEA, twitter.com/neilwd, twitter.com/jvernon_ai

CES has come and gone for another year and IDC UK analysts Liam Hall and Antonio Arantes had the pleasure of attending. This week, they sit down with Miles to discuss the innovations, both the interesting and the eccentric, that we may be seeing in 2020.

Watch IDC’s latest videos: youtube.com/idcemea

Follow us on Twitter - twitter.com/IDC_EMEA, twitter.com/antoniojarantes, twitter.com/LiamJGHall

Rounding up our look at CX across various industries, Silvia Piai, Research director for IDC Health Insights, sits down with Miles to discuss the applications of CX technologies in the healthcare industry, and how they are advancing the 'patient experience'.

Follow these links for our previous episodes on CX: https://soundcloud.com/idctechtalk/financeretailcx

https://soundcloud.com/idctechtalk/cxininsurance

Watch IDC’s latest videos: youtube.com/idcemea

Follow us on Twitter - twitter.com/IDC_EMEA, twitter.com/silviapiai_idc

A couple of months ago, we released a TechTalk on how CX was transforming the finance and retail across Europe, we decided to continue the discussion by looking at the hows, the whys and the whats of CX within a certain aspect of the finance industry; insurance. To do this, IDC's Gerry Brown (Research Director, European CX) and Sabitha Majukumar (Senior Research Analyst, Financial Insights) sit down with Miles for an in-depth discussion, analysis and prediction.

Follow this link for our previous episode on CX: https://soundcloud.com/idctechtalk/financeretailcx

Watch IDC’s latest videos: youtube.com/idcemea

Follow us on Twitter - twitter.com/IDC_EMEA, twitter.com/gerrybrown

In this episode of IDC TechTalk, Philip Carter and Thomas Meyer sit down with Miles Dawson to share some key highlights from IDC's European FutureScape 2020 Predictions. Discover the major tech and industry trends and what we think will shape the market going forward.

Watch the full Webinar here - www.idc.com/eu/predictions

The key drivers for the European IT industry are presented in full in the following report: https://www.idc.com/getdoc.jsp?containerId=EUR144691319

Customer Experience (CX) is driving initiatives across Europe and is becoming a key focus for large organisations; but where is the money going? What are the benefits of a CX strategy? Which industries are the frontrunners?

This week Gerry Brown (CX Research director), Thomas Zink (Research Director - Financial Insights) and Ornella Urso (Research Analyst - Retail Insights) sit down with Miles to discuss these topics and what might be in store ahead for finance and retail industries.

Watch IDC’s latest videos: youtube.com/idcemea

Follow us on Twitter - twitter.com/IDC_EMEA, twitter.com/ursoornella, twitter.com/thomaszink5, twitter.com/gerrybrown

In the 4th and final part of this miniseries, Thomas Meyer (Group Vice President, IDC European Research) talks with Carla Arend (Senior Program Director), Filippo Vanara (Research Analyst) and Archana Venkatraman (Research Manager) to discuss the IT infrastructure considerations that need to be addressed in response to the SAP S/4HANA migration deadline of 2025.

You can listen to the first part of the series here - soundcloud.com/idctechtalk/sapmigration1

In the 3rd of a 4 part miniseries, Thomas Meyer (Group Vice President, IDC European Research) talks with Ryan Stott (Consulting Manager), Danielle Hernandez (Research Analyst) and Tom Seal (Senior Research Director) to discuss what the SAP S/4HANA migration means for SAP customers, the benefits in modernising the intelligent core and how to make these decisions.

You can listen to the first part of the series here - soundcloud.com/idctechtalk/sapmigration1

In the 2nd of a 4 part miniseries, Thomas Meyer (Group Vice President, IDC European Research) and Sureshpal Singh (Vice President, European Consulting ) discuss the potential opportunity in the tech supplier ecosystem in the wake of SAP's S/4HANA migration.

Do you want to learn more? Watch this video with IDC's Sureshpal Singh: https://youtu.be/SbIxloZdI0k

You can listen to the first part of the series here - soundcloud.com/idctechtalk/sapmigration1