Have you ever wondered why your efforts at work aren't generating sales or despite your efforts to lead a volunteer group, the results are less than expected? In this episode, Anne Corley Baum, a Senior Lehigh Executive and the author of " Small Mistakes, Big Consequences: Develop Your Soft Skills to Help You Succeed," draws upon her business experience and leadership development programs to offer new perspective and usable " soft skills" to improve success. She invites us to consider overlooked behavior and characteristics in ourselves and others that shut down trust, collaboration and great results. She presents these in terms of clever character types you will enjoy, remember and receive strategies to handle. Listen in.