Despite seemingly endless opportunities for connection, many firefighters find themselves more alone than ever, sometimes inadvertently, so we must double-down on our efforts to build connections and avoid silos that create division. Linda Willing – a retired career fire officer who works with departments on issues related to leadership, decision-making and diversity training – offers insights into how build connections among crews, manage problem members, and foster diversity of all types to build stronger teams.

• Don’t miss: The question Willing asks whenever she discusses a news story about firefighters behaving badly.

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.