Impact & Influence

In this episode of Impact and Influence series, Lauren sits down with Sarah Edwards, from Cotality, to unpack what exceptional client experience truly looks like in today’s rapidly evolving real estate landscape. Sarah shares why understanding the problem your customer is trying to solve is the real starting line, and how strong onboarding, clear communication, and meaningful feedback loops create lifelong advocates. This episode dives into operationalising “moments that matter,” leading teams with clarity, and building client experiences that deliver value well beyond the transaction.

 To find out more about Sarah | Sarah Edwards | Cotality

Impact & Influence is proudly brought to you by FLK it Over FLK it over | Electronic Signature Software & Quick SMS Signing

To access any documents referred to in any of our episodes, please reach out to [email protected] or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here  

Connect with us below

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See omnystudio.com/listener for privacy information.

Join Emma Brown-Garrett, a leader in the auction industry, as she reflects on the lessons learned over a remarkable 20-year career. In this candid and insightful series, Emma dives deep into topics that matter—finding purpose, making intentional choices, and building a brand based on exceptional client experiences and the importance of finding a mentor. This episode shows the impact of following your true passion.

To find out more about Emma | ebg.network

To access any documents referenced in our episodes, please reach out to [email protected] or use the links below.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business.

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here  

Connect with us below

LinkedIn | LinkedIn

Insta | Real Estate Consultancy (@regrowth_consultancy) • Instagram photos and videos

Facebook | Regrowth | Lane Cove NSW | Facebook

See omnystudio.com/listener for privacy information.

Sarah Burke is no stranger to the real estate arena. Having entered the industry in 2016, she has had an incredible career and has been recognised as one of the country’s top-performing female agents. After leaving Di Jones, Sarah became the Director of Altus Atlas, Southern Highlands.

This year, Sarah has embarked on not only a new brand but a new chapter in her real estate career, becoming Director and Principal of the new operations in Bowral.

In this raw and authentic conversation, Sarah shares her learnings from starting a business from scratch, the dangers of the stories we tell ourselves and self-doubt, and discusses with Kylie the power of radical self-ownership. Together, they explore making decisions for your health, self, and family in order to live the best life you can.

Going into the end of 2025, Sarah and her team had 38 listings and experienced a record-breaking spring on many personal and business levels.

Make sure you tune into this episode if you’re a sales agent, shareholder, or new business owner who wants to discover what you can achieve when you eliminate the noise, stop playing the victim, focus on what truly matters, take advice from great mentors, and bring joy back into your life.

To find out more about Sarah: Sarah Burke | Atlas

To access any documents referred to in any of our episodes, please reach out to [email protected] or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here  

Connect with us below

LinkedIn | LinkedIn

Insta | Real Estate Consultancy (@regrowth_consultancy) • Instagram photos and videos

Facebook | Regrowth | Lane Cove NSW | Facebook

See omnystudio.com/listener for privacy information.

Sarah Burke is no stranger to the real estate arena. Having entered the industry in 2016, she has had an incredible career and has been recognised as one of the country’s top-performing female agents. After leaving Di Jones, Sarah became the Director of Altus Atlas, Southern Highlands.

This year, Sarah has embarked on not only a new brand but a new chapter in her real estate career, becoming Director and Principal of the new operations in Bowral.

In this raw and authentic conversation, Sarah shares her learnings from starting a business from scratch, the dangers of the stories we tell ourselves and self-doubt, and discusses with Kylie the power of radical self-ownership. Together, they explore making decisions for your health, self, and family in order to live the best life you can.

Going into the end of 2025, Sarah and her team had 38 listings and experienced a record-breaking spring on many personal and business levels.

Make sure you tune into this episode if you’re a sales agent, shareholder, or new business owner who wants to discover what you can achieve when you eliminate the noise, stop playing the victim, focus on what truly matters, take advice from great mentors, and bring joy back into your life.

To find out more about Sarah: Sarah Burke | Atlas

To access any documents referred to in any of our episodes, please reach out to [email protected] or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here  

Connect with us below

LinkedIn | LinkedIn

Insta | Real Estate Consultancy (@regrowth_consultancy) • Instagram photos and videos

Facebook | Regrowth | Lane Cove NSW | Facebook

See omnystudio.com/listener for privacy information.

Join Kylie and Lauren for this episode where they reflect on the years that was and the important metrics to consider for impact in 2026.

The industries support and collaboration of our brand this past 12 months has been truly remarkable and we simply wanted to say thank you before we all signed off.

Our office will close at the end of today for the holidays and will reopen on 5th January.

To access any documents referred to in any of our episodes, please reach out to [email protected] or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here  

Connect with us below

LinkedIn | LinkedIn

Insta | Real Estate Consultancy (@regrowth_consultancy) • Instagram photos and videos

Facebook | Regrowth | Lane Cove NSW | Facebook

See omnystudio.com/listener for privacy information.

In this episode of REGROWTH’s Impact and Influence series, Lauren sits down with Taylor Coleman, Co-Founder of Tapi, to unpack how a simple idea transformed the maintenance experience for tenants, trades, landlords, and property managers. Together, they explore scaling with purpose, improving customer experience at every touchpoint, and creating technology that genuinely solves industry pain points.

To find out more about Tapi | Tapi - Property Maintenance Software

To access any documents referred to in any of our episodes, please reach out to [email protected] or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here  

Connect with us below

LinkedIn | LinkedIn

Insta | Real Estate Consultancy (@regrowth_consultancy) • Instagram photos and videos

Facebook | Regrowth | Lane Cove NSW | Facebook

See omnystudio.com/listener for privacy information.

In this episode of REGROWTH’s Impact and Influence series, Lauren sits down with Nathan Casserly and Alex Ouwens to explore the remarkable journey of OC since its launch in 2014. Their story is one of positivity, complementary leadership styles, and a shared vision. This episode will give insights on building a culture where growth is a collective mission, the importance of a leadership team with diverse skillsets, retention of high performers plus how a rebrand can have an impact on culture.   

To find out more about Alex or Nathan | Sell With Alex Ouwens | OC Real Estate | Nathan Casserly, Executive Director & Co-Founder

To access any documents referred to in any of our episodes, please reach out to [email protected] or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here 

Connect with us below

LinkedIn | LinkedIn

Insta | Real Estate Consultancy (@regrowth_consultancy) • Instagram photos and videos

Facebook | Regrowth | Lane Cove NSW | Facebook

See omnystudio.com/listener for privacy information.

In this candid conversation, Kylie sits down with long-time friend and colleague David Mills, an industry leader with 4 offices across the Northern Rivers. David shares his journey and the principles that have shaped his and his team’s success. In this discussion David and Kylie explore why leadership traits such as consistency, calm, and kindness matter more than ever in today’s competitive landscape, and how these values have helped David build trust and influence over decades. He reflects on the importance of small, quick actions ‘removing the weeds from the garden’ to ensure space for growth and clarity . You will hear practical strategies for sustaining leadership, energy, insights on high performance and client experience. Along with how to nurture continuous improvement around reflection with respect, and timeless lessons on leading with integrity. Packed with real stories and actionable ideas, this episode is a masterclass in building impact without losing your roots.

To find out more about David | David Mills – McGrath Northern Rivers Group – Real Estate

To access any documents referred to in any of our episodes, please reach out to [email protected] or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here  

Connect with us below

LinkedIn | LinkedIn

Insta | Real Estate Consultancy (@regrowth_consultancy) • Instagram photos and videos

Facebook | Regrowth | Lane Cove NSW | Facebook

See omnystudio.com/listener for privacy information.

From childhood business instincts to leading with customer obsession, Kerryn Saward brings high energy and sharp insight to this episode of REGROWTH’s Impact & Influence podcast series. Kerryn shares her top three career-defining lessons, including why testing, learning, and iterating are essential to crafting exceptional customer experiences. She dives into how mistakes become powerful learning tools and how to recognise when you’ve got the right people around you. The episode wraps with a rapid-fire round that reveals Kerryn’s bold thinking and passion for progress. Tune in for a dynamic conversation that’s equal parts inspiring and actionable.

To find out more about CommBank services for real estate | CommBank for Real Estate

Smart Real Estate Payments is currently only available to a limited selection of customers

To access any documents referred to in any of our episodes, please reach out to [email protected] or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here  

Connect with us below

LinkedIn | LinkedIn

Insta | Real Estate Consultancy (@regrowth_consultancy) • Instagram photos and videos

Facebook | Regrowth | Lane Cove NSW | Facebook

See omnystudio.com/listener for privacy information.

In this episode of on Impact and Influence, we are introducing Angela, an integral part of the REGROWTH team. Angela’s journey to joining us is inspiring, and the wealth of experience she brings offers a unique perspective on client experience across diverse industries.

At REGROWTH, we believe that understanding the client journey is at the heart of creating meaningful impact. Angela shares how her background helps us see the experience through the client’s eyes, ensuring every interaction is authentic and aligned with their goals. We’ll talk about why the little steps count, how aligning with brands that share your values can transform your business, and why authenticity isn’t just a buzzword, it’s a strategy for lasting influence. Join us as we dive into Angela’s story and explore how focusing on client experience drives growth and builds trust.

To find out more about Angela | Meet Angela Brennan — REGROWTH for Real Estate

To access any documents referred to in any of our episodes, please reach out to [email protected] or connect with us with the below links.

REGROWTH Consultancy is a coaching and consulting business.  Our purpose is to provide industry with meaningful choices, to improve competencies, connection, curiosity & kindness to elevate the reputation & sustainability of profession.

Discover how we can help your business

Conference, Study Tours, and Courses | Events, Courses, Retreats & Conferences — REGROWTH for Real Estate

Templates, Tools & Frameworks | Click here

Partners to support your business goals | Click here

Our solutions & services | Click here

For more about Kylie & Lauren | Click here  

Connect with us below

LinkedIn | LinkedIn

Insta | Real Estate Consultancy (@regrowth_consultancy) • Instagram photos and videos

Facebook | Regrowth | Lane Cove NSW | Facebook

See omnystudio.com/listener for privacy information.