What’s the delta between current results and practice potential? And what’s the potential of your staff? The two are clearly connected. Helping your staff achieve their potential will help your practice move closer to it’s potential.

Putting action behind your expectations requires committing time to your staff to review goals, values, responsibilities and key performance indicators. Less communication equates to more frustration. Are you ready to improve your practice results?

A leader’s reputation within their practice must be positive before their external reputation can be enhanced. According to Brightlocal, 89% of consumers check reviews so incorporating a proactive process to manage reviews is key.

Intention and infrastructure are the building blocks of growing a practice and must be solidified before your practice can innovate.

Morbidity & Mortality conferences are utilized to change behaviors and prevent mistakes. Our clients utilize a similar strategy to improve and grow their practices, it’s called Weekly Learnings.

Recently we’ve discussed the importance of being intentional with your actions. This week we are looking at inaction which I define as complacency and the impact on staff morale and practice results.

Consider that most physicians are intentional in how they’ve managed their lives through Med school. Once they started practicing, their intentions were focused on a productive schedule, an operational structure and perhaps research. All are appropriate focuses but an equally important area of a practice is the practice staff.

Inspiring your staff to utilize KPIs to drive practice growth begins with a weekly review. Collaborating with your staff and encouraging them to share ideas drives ownership and ultimately results.

To obtain the full value of your KPI’s the tracking and communication of the data must be consistent. Tracking should align with staff responsibilities and should be the ultimate responsibility of your practice manager.

Key performance indicators are a component of a strong practice infrastructure. Knowledge is power and providing your staff with key performance indicators will strengthen your staff and practice.