There are probably many reasons why your inferior practice results do not align with your exceptional medical skills and most of them do not connect to your skills as a surgeon, but your skills as a leader.

The connection between the patient experience and staff experience is critical but rarely a part of medical training. A physician that is intentional with their communication with their staff understands the connection.

An investor’s mindsets requires that you place your money where you’d like to grow. If you think of your staff as only as expense and not as a component of your marketing strategy, it’s time to consider a change in basic assumptions.

Leaders that care about their staff’s wellbeing consistently produce higher profits than those leaders who focus only on results.

Identifying practice opportunities is as simple or complex as you make it. Will you deny opportunities exists or choose discipline to move your practice forward?

Your internal reputation determines who applies for open positions in your practice. The best employees have a desire to work with leaders that are kind and inspirational. Are you known as the engaging Dr. or the one never acknowledges the security guard or OR tech? Successful results starts with intentional actions.

I’ve found, and my clients confirm, that by focusing on the measurable areas of a practice rather than hypothetical events will result in positive actions and more sleep.

As we wind down the first quarter of 2022, we continue to explore ways to strengthen your practice.

Over the last two years we’ve seen employees leaving employers not because of compensation but because they want to be valued and provided with opportunities for growth.

Cultures are built through intention or by chance. Developing a culture that appreciates employees and patients requires intentional actions.