To drive accountability, leaders must be committed to a consistent focus on responsibilities and goals including their own.

Regardless of the size of your practice you have a culture. Cultures may be built or occur by happenstance. To evaluate your culture, consider the measurables-your bottom line, tardiness, absenteeism, and staff performance.

The most common reason that we identify for a lack of practice growth is communication. If you’re wondering why your practice isn’t growing, consider what you’re doing as the practice leader to move your practice forward.

A practice leader that engages their staff and shows empathy for their staff is providing an example for how their staff should treat their patients. The employee experience becomes the patient experience. Making a consistent effort to engage your staff must be a forethought not an afterthought.

How often are you meeting with your billing person or company? Monthly meetings help to identify areas of improvement and will ensure you are on track to achieve your financial goals.

Utilizing mistakes as a growth opportunity requires that when a mistake is made, questions are asked instead of assumptions being made.

Communication is the foundation of an infrastructure and drives accountability, Respect and Empowerment - CARE. Caring for your staff will ensure they care for you, your patients and your practice results will be positively impacted.

The answer is communication. A commitment to staff communication is the single most important action that a leader can take to move their practice forward.

I follow many physicians on social media who share multiple posts about medicine, their practice and their lives and yet when I look at their online reputation, many indicate a lack of management.

In a teamwork focused environment each person understands and cares about the impact of their actions and inactions on their peers. We encourage our clients to engage candidates to share their teamwork experiences during the interview process so they are hiring “We” employees.