Vanderbilt University Medical Center’s Dr. Adam Wright speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. He shares what it’s like to work with a self-developed electronic health record (EHR), how the history of clinical decision support shapes how he thinks about it today, and the importance of working with user feedback before, during, and after a project’s launch, as well as his thoughts on starting fast and iterating often.

Show Notes:

[00:00] Intros

[01:04] Dr. Adam Wright’s background

[04:46] Working with a self-developed EHR

[08:37] Principles for how people and technology can work together well

[11:24] Working with user feedback

[15:04] What clinical decision support used to look like

[17:34] Non-interruptive decision support

[21:51] The necessity of education and engagement in choice architecture

[28:34] Starting fast and iterating often

[31:48] Sustaining projects after the excitement is over

[35:56] Things so well-designed that they bring Dr. Wright joy

For a full transcript, click here.

Head of Thought Leadership Dr. Jerome Pagani speaks with Digital Health Practice Leader Kevin Erdal and Performance Improvement Practice Leader Wally Ward. They discuss how enterprise data can help ease the strain on healthcare systems, how organizations can turn data into a true strategic asset, and how modernizing business intelligence systems can create the foundation for real-time insights and decision-making.

Show Notes:

[00:00] Intros

[01:33] Factors contributing to the Big Squeeze on the clinical and operational front

[02:57] How healthcare systems can use data to find improvements

[05:29] Tools health systems will need to make use of data

[06:51] Using real-time data to help make clinical and operational decisions

[07:37] Activating the data

[08:43] Specific use cases of utilizing health system data

[11:42] The future of dynamic scheduling experiences

[15:50] Pricing transparency in healthcare

For a full transcript, click here.

Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani continue their conversation with Chris McCarthy of ILN Coaching and Consulting. He discusses the origins of the Innovation Learning Network, plus, Chris shares his views on the disruptive nature of nudges and real-world solutions to healthcare hurdles. He also talks about the term ‘digical’ and thinking big about human-centered design.

Show notes:

[00:00] Intros

[01:19] The pros and cons of digital design

[09:32] Not forgetting the end user

[15:01] Designing the Innovation Learning Network

[18:25] Publishing Innovation Within Information Technology and Healthcare with Lyle Berkowitz

[21:56] Taking human-centered design to the next level

[28:45] Designing for more than just the individual

[30:51] Applying systems thinking to healthcare

[35:30] Starting ILN Coaching and Consulting

[35:50] Three things so well designed, they bring Chris joy

For the full transcript, click here.

Organizational psychologist and assistant professor at the University of Baltimore Dr. Archana Tedone sits down with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. She discusses her views on psychological safety and the link between worker stress and patient outcomes, the unseen emotional labor carried by healthcare workers, and how critical user buy-in is when implementing new practices.

Show notes:

[00:00] Intros

[01:00] Dr. Archana Tedone’s background

[04:15] Psychological safety in healthcare

[09:13] Barriers to achieving psychological safety

[13:37] How psychological safety in the workplace affects patient care

[15:11] Nurses as masters of workarounds

[20:58] Designing tools and workflows with humans in mind

[22:53] Things outside of healthcare that are so well designed that they bring Dr. Tedone joy

For the full transcript, click here.

Head of Thought Leadership Dr. Jerome Pagani speaks with Digital Health Practice Leader Kevin Erdal as well as Michelle Peranelli, who leads the digital and analytics function at Nordic. They discuss what’s needed for successful BI modernization, the challenges of healthcare data analysis compared to other industries, a typical BI modernization journey, and some interesting health-specific use cases.

Show notes:

[00:00] Intros

[01:22] Modernizing healthcare infrastructure with business intelligence (BI) modernization

[02:36] First steps toward BI modernization, including requirements

[05:51] Healthcare enterprise analytics

[06:44] How the healthcare industry uses data today vs. other industries

[08:14] The unique challenges of healthcare data analysis

[09:12] The cost of data wrangling in healthcare

[10:52] Using AI and automation to process data

[12:05] How health systems should think about investing in data infrastructures that support analytics

[12:52] The history of data use and analytics in healthcare

[16:14] Real-time data reporting

[17:52] A typical BI modernization journey

[21:26] Typical use cases for health systems

[25:51] User experience in healthcare

[28:49] Data as an asset

[29:49] Outros

For a full transcript, click here.

ILN Coaching & Consulting's Chris McCarthy speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. He discusses his pathway to healthcare innovation, how he was inspired by a Ted Koppel Nightline episode highlighting grocery carts, and how he began using the principles of human-centered design (even before any formal training) at Kaiser Permanente. This episode is the first of two with Chris McCarthy. Make sure to check back soon for the second half.

Show notes:

[00:00] Intros

[01:21] Chris McCarthy’s early background

[06:02] Pivoting to Kaiser Permanente

[11:22] The role of technology in population health management

[18:09] Human-centered design and how it’s a vast improvement over business process engineering

[21:27] Leveraging IDEO to incorporate human-centered design to solve complex problems

[28:13] The relationship between innovation and design

[31:59] Outros

For the full transcript, click here.

Dr. Srinath Adusumalli chats with Nordic’s Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani about the nudges and sludges that fill our healthcare ecosystem, the ways non-traditional methods of care delivery can help fill gaps, and the keys to designing better user experiences at scale.

Show notes:

[00:00] Intros

[01:20] Dr. Adusumalli’s background

[03:48] The Nudge Unit at Penn Medicine

[05:30] Retail health and what it offers consumers that they can’t find in a traditional healthcare model

[07:40] Dr. Adusumalli’s study involving statin-prescribing nudges for both clinicians and patients

[14:21] How retail health can help fill care caps

[16:17] Care navigation and how combining people and technology can improve outcomes

[24:08] How to apply lessons learned on the intentionality of design to the broader health ecosystem

[27:53] Three things outside of healthcare that are so well designed they bring Dr. Adusumalli joy

[29:42] Outros

For a full transcript, click here.

Head of Thought Leadership Dr. Jerome Pagani chats with Digital Health Practice Leader Kevin Erdal and Managed Services Practice Leader Paul Slaughter to discuss the many challenges facing healthcare systems, including risks from new entrants, as well as how healthcare systems can do more with less, and ways in which technology can be used to identify and ameliorate these growing issues.

Show notes:

[01:38] The factors driving the Big Squeeze and their effect

[03:17] Risks of new healthcare entrants

[05:16] How healthcare systems can do more with less

[14:06] How technology can identify and ameliorate problems

For a full transcript, click here.

Memora Health Chief Commercial Officer Omar Nagji chats with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani about how inclusive experiences can be designed, team-based care models and their impact on patient and clinician satisfaction, sustained patient engagement for short- and long-term success, and the secret sauce that’s needed to move the needle on healthcare’s biggest problems.

Show notes:

[00:00] Intros

[01:33] Omar’s background, including his time at Lyft

[07:45] How and why Omar made his way to Memora

[09:56] How patients interact with Memora

[10:50] Memora’s intentional design and how it improves the care delivery process

[13:56] Using social determinants of health to design workflows that lead to better care

[16:40] Designing for a team-based care approach

[19:30] How to get people engaged with their health and its value

[23:23] The inherent inequalities with using an app

[26:15] The secret sauce that achieves the scale that’s needed to move the needle on healthcare’s bigger problems

[29:09] Things that are so well designed they bring Omar joy

For the full transcript, click here.

UCHealth CMIO Dr. CT Lin speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Lin shares how he applies aspects of mindfulness in both his personal and professional lives, how being intentional about the patient experience can improve the overall healthcare journey, and why he’s passionate about transparency. Make sure to listen to the entire episode for a special treat only Dr. Lin himself could strum up.

Show notes:

[00:00] Intros

[03:12] How Dr. Lin has incorporated aspects of mindfulness into both his personal and professional life

[06:05] Thoughts on the EHR suppressing patient’s messages of gratitude

[08:02] A failure resume and the concept of not shooting the second arrow

[11:03] Ways in which to involve patients to make their experience better

[14:29] Open notes and operationalizing transparency

[19:56] Communicating a vision or idea through a one-pager

[23:37] Things that are so well-designed they bring him joy

[27:00] A special treat

[28:17] Outros

For a full transcript, click here.