Head of Thought Leadership Dr. Jerome Pagani discusses key aspects of the Big Squeeze with Chief Medical Officer Dr. Craig Joseph. They share their views on the pros and cons of disintermediation, digital crumbs, risks of increased access to personal data, big tech, and how decentralized and team-based care are the future of healthcare.

Show notes:

[00:00] Intros

[02:14] Pros and cons of using data to improve clinical and operational processes

[09:21] Auto insurance, its real-life ties to new players in the health insurance space, and the potential risk to patients

[16:35] Combining data and capabilities for a three-legged stool approach

[20:41] With these new partnerships and technologies, what’s the future of care delivery?

[24:42] Team-based care and considering digital determinants of health

[26:33] Outros

For a full transcript, click here.

Seattle Children’s CIO Dr. Zafar Chaudry speaks with Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Chaudry shares his thoughts on the importance of communication and inclusivity in human-centered design, how data play a valuable role in health equity, why the 80/20 rule must be embraced, the benefits of a continuous improvement mindset, and interoperability.

Show notes:

[00:00] Intros

[01:30] Dr. Chaudry’s background

[09:13] How Dr. Chaudry’s unique background helped him understand how to make technology work in a more human-centered way

[14:24] Ways to incorporate health equity into designs from the get-go

[16:50] Resolving and prioritizing conflicts using the 80/20 rule

[24:47] How the U.S. health system differs from elsewhere

[27:40] Benefits of a continuous improvement mindset

[30:49] Interoperability and whether it leads to true knowledge

[35:40] Using data for meaningful insights that affect change

[38:51] Well-designed products that bring Dr. Chaudry joy

[40:34] Outros

For a full transcript, click here.

KeyCare CEO Dr. Lyle Berkowitz speaks with Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Berkowitz shares his views on how healthcare can adopt an innovation mindset, what healthcare can learn from the gaming industry, ways in which human-centered design can help improve chronic care management, and why SAD and FAATT are the keys to saving the healthcare system.

Show notes:

[00:00] Intros

[05:25] How technological advancements can’t just be a replication of pen and paper

[07:41] Examples of user-centered design done well in healthcare

[11:45] How SAD and FAATT are the keys to saving healthcare

[13:17] Ways in which KeyCare is harnessing user-centered design

[17:29] Instilling an innovation mindset into healthcare

[21:34] Inflection navigator, inflection point, black holes, and fire drills

[25:06] Principles of human-centered design to successfully manage chronic diseases

[26:10] Dr. Berkowitz’s innovation safari and its effect on patients

[28:35] Northwestern’s innovation program

[32:45] Combatting diabetes with user-centered design techniques

[37:40] Well-designed products that bring Dr. Berkowitz joy

[39:18] Outro

For a full transcript of the episode, click here.