Kelly Burke est Ombudsman adjointe et commissaire aux services en français de l’Ontario. Au Bureau de l’Ombudsman, elle dirige l’Unité des services en français, qui fait enquête sur les plaintes et formule des recommandations visant à améliorer la prestation des services en français à l’échelle du gouvernement.

Sujets abordés dans cet épisode : 

• L’histoire de la Journée internationale de la Francophonie [3:00]
• Quelle a été l’incidence de votre maîtrise du français sur votre carrière? [5:25]
• Quels sont le mandat et les fonctions de votre bureau? [7:10]
• Qui sont les Franco-Ontariens? Dans quelles régions de la province vivent-ils? [10:00]
• Comment votre bureau rejoint-il le public francophone en Ontario? [12:10]
• Que signifie fournir un « service équivalent »? [17:30]
• Quelles sont certaines des recommandations de votre bureau pour améliorer les services en français en Ontario? [20:50]
• Quelles sont les plaintes les plus courantes que reçoit votre bureau? [22:50]
• Quelle est votre vision des services en français en Ontario? [24:20]

Ressources

• Rapport annuel de la Commissaire aux services en français de l’Ontario 2019-2020
• Loi sur les services en français de l’Ontario
• Le fait français en Ontario (infographie)

L’info, ça compte est un balado sur les gens, la protection de la vie privée et l’accès à l’information animé par Patricia Kosseim, commissaire à l’information et à la protection de la vie privée de l’Ontario. Nous discutons avec des personnes de tous les milieux des questions touchant l’accès à l’information et la protection de la vie privée qui les intéressent le plus. 

Si vous avez aimé le balado, laissez-nous une note ou un commentaire. 

Vous souhaitez en savoir plus sur un sujet qui concerne l’accès à l’information ou la protection de la vie privée, ou compter parmi nos invités? Envoyez-nous un gazouillis à @IPCinfoprivacy ou un courriel à [email protected]. 

ENGLISH

Kelly Burke is Deputy Ombudsman and French Language Services Commissioner of Ontario. She leads the French Language Services Unit at the Office of the Ombudsman, which investigates complaints and makes recommendations to improve the delivery of French language services across government.

Topics discussed in this episode: 

• The history of the International Day of Francophonie [3:00]
• How has your ability to speak French influenced your career? [5:25]
• What is the mandate of your office and what do you do? [7:10]
• Who are Franco-Ontarians? In what regions of the province do they live?[10:00]
• How does your office reach out to Francophone audiences in Ontario? [12:10]
• What does it mean to provide “equivalent service”? [17:30]
• What are some of your office’s recommendations to improve French language services in Ontario? [20:50]
• What are some of the common complaints your office receives? [22:50]
• What is your vision for French language services in Ontario? [24:20]

Resources:

• Annual Report of the French Language Services Commissioner 2019-2020
• Ontario’sFrench Language Services Act
• The French presence in Ontario (infographic)

Info Matters is a podcast about people, privacy and access to information hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario. We dive into conversations with people from all walks of life and hear stories about the access and privacy issues that matter most to them. 

If you enjoyed the podcast, leave us a rating or a review. 

Have an access to information or privacy topic you want to learn more about? Interested in being a guest on the show? Send us a tweet @IPCinfoprivacy or email us at [email protected]. 

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.

Info Matters Episode 1 Show Notes: Don’t get caught! Protect yourself against phishing

Fred Carter is a senior policy and technology advisor with the Office of the Information and Privacy Commissioner of Ontario (IPC). He has more than 20 years experience in the public and private sector, providing analysis and recommendations about privacy and security issues across the spectrum of privacy, technology, and law. 

Topics discussed in this episode:

• What do terms like phishing, spear phishing, vishing, and smishing mean? [2:30]
• Why do people fall for these scams? [4:35]
• How common is this? Who is affected? [5:55]
• Phishing often leads to other kinds of fraud [7:25]
• Canadians are attractive targets and the pandemic has increased the risk [7:53]
• Why do scammers want your information? What can they do with it? [8:51]
• The dangers of spear phishing for organizations [11:00]
• Not just financial information at risk [11:45]
• What are some of the typical gimmicks scammers use? [12:38]
• Risks for seniors [14:35]
• Common signs of a phishing attempt [16:02]
• Simple things you can do to protect yourself from phishing [18:43]
• What can you do if you’ve fallen for a phishing scam? [23:30]
• Parting thoughts, helpful resources [26:24] 

Resources mentioned in this episode:

• Protect Against Phishing (IPC fact sheet)
• Anti-Phishing Working Group
• Canadian Anti-Fraud Centre
• Canadian Centre for Cyber Security
• Don’t Take the Bait: Recognize and Avoid Phishing Attacks
• Consumer Protection Ontario

Info Matters is a podcast about people, privacy, and access to information hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario. We dive into conversations with people from all walks of life and hear stories about the access and privacy issues that matter most to them. 

If you enjoyed the podcast, leave us a rating or a review. 

Have an access to information or privacy topic you want to learn more about? Interested in being a guest on the show? Send us a tweet @IPCinfoprivacy or email us at [email protected]. 

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.

Conversations about people, privacy, and access to information. Hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario.

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.