Info Matters

Dr. Jonathan Dewar is the Chief Executive Officer of the First Nations Information Governance Centre. Carmen Jones is Director of Research and Data Management, for the Chiefs of Ontario.

• The First Nations Information Governance Centre and its work [3:25]
• OCAP (ownership, control, access, and possession) and what the principles mean for data collection and information governance [5:20]
• The history of the OCAP principles and how they were developed [8:14]
• Truth and Reconciliation Commission findings related to data sovereignty [11:38]
• Understanding and enforcement of the OCAP principles [14:15]
• Privacy and OCAP [17:30]
• The tension between privacy rights as a collective concept and current Canadian privacy laws [18:30]
• Research and data governance agreements at the regional level [20:30]
• Integrating OCAP principles into research agreements to further community-based research [22:14]
• OCAP principles as an enabler of sound research, ethical data collection, and partnerships between researchers and First Nations communities [24:00]
• Empowering communities with the data they need to make positive change [26:50]
• Building trust and respectfully engaging with First Nations communities on research projects [28:59]

Resources:

• Report of the Royal Commission on Aboriginal Peoples
• Fundamentals of OCAP (First Nations Information Governance Centre, online training course) 
• First Nations Data Governance Strategy (First Nations Information Governance Centre)
• First Nations surveys (First Nations Information Governance Centre) 
• Institute for Clinical Evaluative Sciences (IC/ES)
• Truth and Reconciliation Commission reports and calls to action

Info Matters is a podcast about people, privacy, and access to information hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario. We dive into conversations with people from all walks of life and hear stories about the access and privacy issues that matter most to them. 

If you enjoyed the podcast, leave us a rating or a review. 

Have an access to information or privacy topic you want to learn more about? Interested in being a guest on the show? Send us a tweet @IPCinfoprivacy or email us at [email protected]. 

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.

Sunny Marriner is project lead of the Violence Against Women Advocate Case Review for the Improving Institutional Accountability Project, an initiative funded by the Government of Canada. Stephen McCammon is a legal counsel at the Office of the Information and Privacy Commissioner of Ontario. He provides legal advice on issues relating to privacy, transparency, and accountability with a special focus on how these issues intersect with law enforcement and fundamental rights.

Please be advised: this episode discusses issues related to sexual violence that may be distressing to some listeners.

• Trust as critical to maintaining public safety [2:00]
• Low sexual violence reporting rates in Canada and around the world [4:50]
• High rates of case attrition (cases that don’t result in a conviction) [6:00]
• The need for an independent mechanism to review case files/outcomes [8:00]
• Reasons behind high rates of case attrition [8:38]
• Outdated views of sexual assault [10:33]
• About the Violence Against Women Advocate Case Review Project [12:05]
• The Philadelphia Model for case review [13:28]
• Bringing a version of the Philadelphia Model to Ontario [14:08]
• Forging a partnership with the IPC [16:20]
• How the case review process works [18:05]
• Viewing sexual violence cases through a community lens [19:55]
• Challenging perspectives during case review [21:42]
• Improvements as a result of case review [24:00]
• Privacy safeguards in the case review framework [27:01]
• Ensuring accountability, while maintaining confidentiality [30:00]
• Disclosure of information and consent [31:42]
• Inviting subject matter experts to participate in case review [36:16]
• Survivors’ feedback on case review [36:44]
• Expanding the model to other provinces and communities [37:29]

Resources:

• Bringing justice to unfounded cases of sexual assault (Women and Gender Equality Canada)
• Canadian Framework for Collaborative Police Response on Sexual Violence 
  (Canadian Association of Chiefs of Police)
• Next Generation Law Enforcement (IPC Strategic Priorities 2021-2025) 
• On the front lines of unfounded (the Globe and Mail)

Info Matters is a podcast about people, privacy, and access to information hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario. We dive into conversations with people from all walks of life and hear stories about the access and privacy issues that matter most to them. 

If you enjoyed the podcast, leave us a rating or a review. 

Have an access to information or privacy topic you want to learn more about? Interested in being a guest on the show? Send us a tweet  @IPCinfoprivacy  or email us at  [email protected]

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The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.

Dr. Duncan Rozario is chief of surgery at the Oakville Trafalgar Memorial Hospital in Oakville, Ontario. He also runs a busy outpatient practice at the North Oakville Medical Centre where he uses sophisticated digital tools to provide virtual care to his patients.

Topics discussed in this episode: 

• Forging relationships with patients [2:34]
• The key role of communication in health care [3:55]
• Combining the calling of medicine with a deep interest in technology [5:05]
• Trends in the adoption of technology by physicians in Ontario [6:10]
• Patient experience as a driver for offering virtual health care [7:09]
• Providing options to patients [9:45]
• The pitfalls of sending sensitive information by unsecured email [10:35]
• Using patient portals and secure messaging systems [13:10]
• Adding a visual dimension with images and videoconferencing [15:04]
• Tailoring the communication channel to the situation, the provider, and the patient [17:00]
• Patient uptake and response [18:10]
• Onboarding patients [19:58]
• Protecting information and choosing a verified virtual visit solution [21:05]
• Communications between health care providers, retiring the fax machine [23:35]
• Next steps toward an integrated and secure system for personal health information in Ontario [27:45]
• Enhancing trust in digital health care [30:40]

Resources:

• Trust in digital health: IPC strategic priorities 2021-2025 (IPC strategic plan)
• Privacy and security considerations for virtual health care visits (IPC guidelines)
• Digital health under PHIPA: Selected overview (IPC guide)
• Communicating personal health information by email (IPC fact sheet)
• Reporting health privacy breaches to the IPC (IPC webinar)
• As in life, the only constant in health care is change (Commissioner’s blog)
• Providing virtual healthcare, maintaining real patient trust (Commissioner’s blog)
• Verified virtual visit solutions for providers (Ontario Telemedicine Network, now part of Ontario Health) 

Info Matters is a podcast about people, privacy, and access to information hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario. We dive into conversations with people from all walks of life and hear stories about the access and privacy issues that matter most to them. 

If you enjoyed the podcast, leave us a rating or a review. 

Have an access to information or privacy topic you want to learn more about? Interested in being a guest on the show? Send us a tweet @IPCinfoprivacy or email us at [email protected]. 

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.

Daniel Solove is the John Marshall Harlan Research Professor of Law at the George Washington University Law School and one of the world’s leading experts on privacy law. He is also the president and CEO of TeachPrivacy, a company that provides computer-based privacy and security training to schools, companies, hospitals, and other organizations around the world. He is the author of The Eyemonger, a children’s book about the importance of privacy.

Topics discussed in this episode: 

• Privacy/surveillance, a growing field of research [5:00]
• What inspired Solove to write a children’s book about privacy [6:57]
• What is an Eyemonger? [10:00]
• Presenting a serious, potentially scary, subject without frightening kids [13:30]
• The issue of consent in the context of the story [16:00]
• If you have nothing to hide, you have nothing to fear — an argument used to support surveillance [17:23]
• The counter argument in support of privacy [18:08]
• Privacy gives us the freedom to explore our true selves [22:02]
• Who is the ultimate audience for this book? [23:19]
• Need for education for younger children about technology, the internet, and the value of privacy [23:45]
• General takeaways for parents and teachers — how/when to talk to kids about privacy [25:54]
• Other issues: potential dangers online, how to respect the privacy of others offline and online [26:55]
• Resisting the pull to share information online [28:15]
• The technology (social media, etc.) is not neutral, there are consequences [28:33]

Resources:

• The Eyemonger(children’s book by Daniel Solove)
• Privacy resources for educators and parents (TeachPrivacy)
• Protecting Your Students’ Privacy Online (IPC fact sheet)
• Lesson plans from the IPC website:
• Getting the Toothpaste Back into the Tube: A Lesson on Online Information (grades 6 -8)
• Know the Deal: The Value of Privacy (grades 6-8)
• Lesson Plan: Privacy Rights of Children and Teens (grades 9 -12)
• Do-it-yourself house rules for online privacy (online tool – Office of the Privacy Commissioner of Canada)
• Social Smarts: privacy, the Internet and you (graphic novel – Office of the Privacy Commissioner of Canada)
• Nothing to Hide: The False Tradeoff Between Privacy and Security (book about privacy law/surveillance by Daniel Solove)
• Resolution on e-Learning Platforms (guidance for educational authorities – International Conference of Data Protection and Privacy Commissioners – IPC co-author) 
• Personal Data Protection Competency Framework for School Students (includes foundational learning principles – International Conference of Data Protection and Privacy Commissioners – IPC co-sponsor) 

Info Matters is a podcast about people, privacy and access to information hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario. We dive into conversations with people from all walks of life and hear stories about the access and privacy issues that matter most to them. 

If you enjoyed the podcast, leave us a rating or a review. 

Have an access to information or privacy topic you want to learn more about? Interested in being a guest on the show? Send us a tweet @IPCinfoprivacy or email us at [email protected]. 

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.

Gillian Shaw is the Director of Adjudication at the Office of the Information and Privacy Commissioner of Ontario (IPC). She and her team of adjudicators hear and decide access to information appeals under Ontario’s Freedom of Information and Protection of Privacy Act and its municipal counterpart, the Municipal Freedom of Information and Protection of Privacy Act. 

Topics discussed in this episode: 

• Why access to information matters [:34]
• What kind of information do you have a right to ask for? [2:43]
• What organizations/institutions can you ask for records or information? [3:05]
• Do you need to give a reason to ask for access to records or information? What are some of the things people ask for? [4:00]
• How hard is it to file a freedom of information request? [5:03]
• Organizations have a duty under the law to respond to access requests and help people requesting information [5:30]
• What are the limits? What kinds of information can you not access through a freedom of information request? [6:25] 
• Exemptions under freedom of information laws [7:10]
• How can people submit an access to information request? [8:04]
• How much does it cost to submit an access request? [8:20] 
• Best practices for creating your access request [9:55]
• What can people do if they don’t get the information they ask for? [11:45]
• What are the steps in an appeal? [14:17]
• Mediation [15:17]
• Adjudication [16:38]
• Judicial reviews [19:40]
• Recent stats on the number of freedom of information requests filed in Ontario and how many are appealed [20:38]
• What are frivolous and vexatious requests? [23:35]

Resources:

• Directory of Institutions
• Directory of Records
• Access to Information Under Ontario’s Information and Privacy Acts 
  (IPC brochure)
• The Appeal Process and Ontario’s Information and Privacy Commissioner 
  (IPC brochure)
• Accessing Personal and General Government Records (FAQs and forms)
• Frivolous and Vexatious Requests (guidance for organizations and individuals)
• Fees, Fee Estimates and Fee Waivers (guidance for organizations) 

Info Matters is a podcast about people, privacy, and access to information hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario. We dive into conversations with people from all walks of life and hear stories about the access and privacy issues that matter most to them. 

If you enjoyed the podcast, leave us a rating or a review. 

Have an access to information or privacy topic you want to learn more about? Interested in being a guest on the show? Send us a tweet @IPCinfoprivacy or email us at [email protected]. 

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.

Kelly Burke est Ombudsman adjointe et commissaire aux services en français de l’Ontario. Au Bureau de l’Ombudsman, elle dirige l’Unité des services en français, qui fait enquête sur les plaintes et formule des recommandations visant à améliorer la prestation des services en français à l’échelle du gouvernement.

Sujets abordés dans cet épisode : 

• L’histoire de la Journée internationale de la Francophonie [3:00]
• Quelle a été l’incidence de votre maîtrise du français sur votre carrière? [5:25]
• Quels sont le mandat et les fonctions de votre bureau? [7:10]
• Qui sont les Franco-Ontariens? Dans quelles régions de la province vivent-ils? [10:00]
• Comment votre bureau rejoint-il le public francophone en Ontario? [12:10]
• Que signifie fournir un « service équivalent »? [17:30]
• Quelles sont certaines des recommandations de votre bureau pour améliorer les services en français en Ontario? [20:50]
• Quelles sont les plaintes les plus courantes que reçoit votre bureau? [22:50]
• Quelle est votre vision des services en français en Ontario? [24:20]

Ressources

• Rapport annuel de la Commissaire aux services en français de l’Ontario 2019-2020
• Loi sur les services en français de l’Ontario
• Le fait français en Ontario (infographie)

L’info, ça compte est un balado sur les gens, la protection de la vie privée et l’accès à l’information animé par Patricia Kosseim, commissaire à l’information et à la protection de la vie privée de l’Ontario. Nous discutons avec des personnes de tous les milieux des questions touchant l’accès à l’information et la protection de la vie privée qui les intéressent le plus. 

Si vous avez aimé le balado, laissez-nous une note ou un commentaire. 

Vous souhaitez en savoir plus sur un sujet qui concerne l’accès à l’information ou la protection de la vie privée, ou compter parmi nos invités? Envoyez-nous un gazouillis à @IPCinfoprivacy ou un courriel à [email protected]. 

ENGLISH

Kelly Burke is Deputy Ombudsman and French Language Services Commissioner of Ontario. She leads the French Language Services Unit at the Office of the Ombudsman, which investigates complaints and makes recommendations to improve the delivery of French language services across government.

Topics discussed in this episode: 

• The history of the International Day of Francophonie [3:00]
• How has your ability to speak French influenced your career? [5:25]
• What is the mandate of your office and what do you do? [7:10]
• Who are Franco-Ontarians? In what regions of the province do they live?[10:00]
• How does your office reach out to Francophone audiences in Ontario? [12:10]
• What does it mean to provide “equivalent service”? [17:30]
• What are some of your office’s recommendations to improve French language services in Ontario? [20:50]
• What are some of the common complaints your office receives? [22:50]
• What is your vision for French language services in Ontario? [24:20]

Resources:

• Annual Report of the French Language Services Commissioner 2019-2020
• Ontario’sFrench Language Services Act
• The French presence in Ontario (infographic)

Info Matters is a podcast about people, privacy and access to information hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario. We dive into conversations with people from all walks of life and hear stories about the access and privacy issues that matter most to them. 

If you enjoyed the podcast, leave us a rating or a review. 

Have an access to information or privacy topic you want to learn more about? Interested in being a guest on the show? Send us a tweet @IPCinfoprivacy or email us at [email protected]. 

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.

Info Matters Episode 1 Show Notes: Don’t get caught! Protect yourself against phishing

Fred Carter is a senior policy and technology advisor with the Office of the Information and Privacy Commissioner of Ontario (IPC). He has more than 20 years experience in the public and private sector, providing analysis and recommendations about privacy and security issues across the spectrum of privacy, technology, and law. 

Topics discussed in this episode:

• What do terms like phishing, spear phishing, vishing, and smishing mean? [2:30]
• Why do people fall for these scams? [4:35]
• How common is this? Who is affected? [5:55]
• Phishing often leads to other kinds of fraud [7:25]
• Canadians are attractive targets and the pandemic has increased the risk [7:53]
• Why do scammers want your information? What can they do with it? [8:51]
• The dangers of spear phishing for organizations [11:00]
• Not just financial information at risk [11:45]
• What are some of the typical gimmicks scammers use? [12:38]
• Risks for seniors [14:35]
• Common signs of a phishing attempt [16:02]
• Simple things you can do to protect yourself from phishing [18:43]
• What can you do if you’ve fallen for a phishing scam? [23:30]
• Parting thoughts, helpful resources [26:24] 

Resources mentioned in this episode:

• Protect Against Phishing (IPC fact sheet)
• Anti-Phishing Working Group
• Canadian Anti-Fraud Centre
• Canadian Centre for Cyber Security
• Don’t Take the Bait: Recognize and Avoid Phishing Attacks
• Consumer Protection Ontario

Info Matters is a podcast about people, privacy, and access to information hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario. We dive into conversations with people from all walks of life and hear stories about the access and privacy issues that matter most to them. 

If you enjoyed the podcast, leave us a rating or a review. 

Have an access to information or privacy topic you want to learn more about? Interested in being a guest on the show? Send us a tweet @IPCinfoprivacy or email us at [email protected]. 

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.

Conversations about people, privacy, and access to information. Hosted by Patricia Kosseim, Information and Privacy Commissioner of Ontario.

The information, opinions, and recommendations presented in this podcast are for general information only. It should not be relied upon as a substitute for legal advice. Unless specifically stated otherwise, the IPC does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this podcast, and information from this podcast should not be used or reproduced in any way to imply such approval or endorsement. None of the information, opinions and recommendations presented in this podcast bind the IPC’s Tribunal that may be called upon to independently investigate and decide upon an individual complaint or appeal based on the specific facts and unique circumstances of a given case.