Joining Ben this week is Dr Paul Bennett, a GP Partner in Portchester, who describes the revolutionary new approach to managing the duty system within his practice; how it works, how the system has been implemented, the impact on managing demand and most importantly, the benefits felt by both staff and patients alike.

Show Notes

Welcome and introduction (38 secs)

What triggered the changes? (57 secs)

Could a triage system work? What was the appetite for change? (1 min 26 secs)

Kick-off and implementation (2 mins 34 secs)

The role of the Healthcare Support Worker (3 mins 10 secs)

GP involvement and “stress-testing” the new system (4 mins 30 secs)

How is the new working day structured? (5 mins 24 secs)

Room setup and crunching the (patient) numbers (6 mins 7 secs)

What’s happening right now? The positive effects (7 mins 25 secs)

More decisions + more patients = reduced fatigue? (8 mins 19 secs)

Perceived drawbacks versus positive reality (9 mins 46 secs)

Impact, experiences & training for Healthcare Support Workers (11 mins 14 secs)

Patient feedback (12 mins 30 secs)

Where does they go from here? Plans for the future (14 mins 23 secs)

What does the rota look like? (15 mins 5 secs)

Could the system work at PCN level? (16 mins)

Getting in touch (18 mins 4 secs)

The importance of shared experiences and learning (18 mins 48 secs)

 

Paul is contactable at: [email protected]