In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony sit down with Adam Pilton, Cybersecurity Advisor at Heimdal Security. Adam brings a unique perspective to the channel, having spent 15 years in law enforcement and serving as a Detective Sergeant leading Covert Operations and Cyber Crime teams.

Adam shares his journey from investigating physical crimes to hunting digital threats and explains why the biggest gap in cybersecurity isn't technology - it's culture. He breaks down the importance of "people and process" before tools, how to use storytelling to make clients care about security, and why even the best incident response plans often fail when chaos strikes.

Plus, Justin and Eric kick things off with a look at the current state of vendor billing and retention, sharing some recent personal frustrations with "renewal season."

Connect with Adam Pilton:
LinkedIn: https://www.linkedin.com/in/adampilton
Heimdal Security: https://heimdalsecurity.com
The Cyber Detective's Notebook: https://www.linkedin.com/newsletters/the-cyber-detective%E2%80%99s-notebook-7389285479634075648/

Connect with the Hosts:
Justin Esgar: https://www.linkedin.com/in/justinesgar/
Eric Anthony: https://www.linkedin.com/in/esanthony/

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