We’re kicking off Super September with a heavy-hitter: Demetrius Crichlow, President of New York City Transit.

In this powerful episode, Crichlow sits down with Paul Comfort to reflect on his 20+ year rise through the MTA—from climbing signal poles at Long Island Rail Road to overseeing the nation’s largest transit system.

Crichlow doesn’t sugarcoat the challenges. He opens up about leading through a crisis of public trust, tackling rising crime, modernizing aging infrastructure, and navigating tough conversations about race, fairness, and opportunity inside large institutions.

Highlights include:

• How fare evasion was reduced by 27%
• Why putting people first means choosing talent over tenure
• What CBTC (communications-based train control) means for NYC
• The hidden complexity of drainage, substations, and keeping a 24/7 system running
• Why congestion pricing is more than just a revenue stream
• A bold leadership approach built on respect, experience, and strategic change

Whether you’re leading a small system or managing a megacity’s transit infrastructure, this episode offers insights that will stay with you.

Podcast Credits

Transit Unplugged is brought to you by Modaxo, passionate about moving the world’s people.

Creator, Host & Producer — Paul Comfort

Executive Producer — Julie Gates

Producer & Newsletter Editor — Chris O’Keefe

Associate Producer — Cyndi Raskin

Podcast Intern — Desmond Gates

Special thanks to:

Brand Design — Tina Olagundoye

Social Media — Tatyana Mechkarova

Got a question or comment? Email us at [email protected]

Disclaimer

The views and opinions expressed in this program are those of the guests and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent. This production belongs to Modaxo and may contain information subject to trademark, copyright, or other intellectual-property rights and restrictions. This production provides general information and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.