Restaurants today are facing a barrage of challenges that require them to adapt with cutting-edge technologies. 

More and more customers expect an Amazon-level experience, one that includes personalized shopping and lightning fast convenience, so restaurants are increasingly turning to technology to address gaps, boost profits, and enhance the customer experience.

Voice AI, which has already been widely adopted in consumer goods, is one such technology used for telephony/mobile ordering that’s undergone significant investment and is now poised to make waves in the restaurant industry. Keep reading to learn everything you need to know about adopting Voice AI for your telephony/mobile ordering. 

Although every restaurant is different, there are pain points affecting the entire industry—and staffing is one of the top challenges. 

For one, the turnover rate in the restaurant is astronomically high compared to other industries. For restaurants, the average employee retention is 110 days, meaning that on average, they have to replace their entire team of servers, hosts, and other customer-facing employees more than once every year! 

Secondly, annual labor costs have gone up by 21%, placing further strain on staffing operations. With the cost of employee turnover averaging around $5,864 per person for a typical front-line employee, staffing can be a serious drain on operating costs.

Meanwhile, 42% of customers order by phone, QSR drive-thru orders account for approximately 50-70% of all revenue, and 60% of customers will order more online than in-person. Together, these metrics point towards the untapped potential of leveraging Voice AI to streamline telephony/mobile ordering and raise profits. 

While recent advancements in Siri, Alexa, and Google Assistant have made voice AI feel new and groundbreaking, the development of these capabilities has been going on since the 1990s. In the 2010s, Voice AI experienced explosive growth, with more sophisticated and reliable systems integrating into various industries and use cases. Advances in natural language processing and machine learning, combined with expansive computing power and countless voice samples that “train” AI, have made AI altogether more sophisticated and reliable.

As the technology improved, restaurants who wanted to stay ahead of the competition began using Voice AI for a wide range of applications, such as taking reservations and processing payments. The pandemic accelerated the adoption of Voice AI in restaurants as many businesses sought to reduce person-to-person contact. 

However, since the pandemic, restaurants have been struggling with the growing demand for to-go orders. There’s never been more ways for customers to place orders, but now, many are facing a demand they can’t handle. Kitchens are taxed and when that happens, restaurants fail.

That’s why Voice AI is being increasingly used to elevate the customer experience while letting restaurants assign employees to the tasks that matter most: preparing and serving great food.

Here are five ways that restaurants can leverage Voice AI:

With Voice AI, customers never have to experience the feeling of waiting in line. They can order what they want, how they want, and when they want whether that’s via drive-thru or in a restaurant’s mobile app, all while receiving personalized recommendations and upsells. 

What is perhaps most advantageous for restaurants, however, is that Voice AI allows them to create an amazing customer experience at scale. When restaurants scale with Voice AI, they can accomplish more with not incremental costs but decreasing costs! By saving money, your profits go up—and considering the staffing challenges facing restaurants and the fact that Voice AI technologies are constantly improving, it pays to be an early adopter. 

Restaurants can effectively leverage Voice AI because of its numerous capabilities, transforming the way we interact with technology to improve our daily lives. This is possible because Voice AI isn’t a single technology but several that, when combined, allows for amazing customer experiences. 

In the next section, we’ll highlight key AI technologies to understand, but right now, we’ll discuss Natural Language Processing (NLP) because it’s a crucial one to driving value for restaurants. NLP is a field of AI that focuses on enabling machines to understand and interpret human language. It uses machine learning algorithms and statistical models to analyze and understand natural language data, such as text or speech. NLP can be used to perform a wide range of language-related tasks, such as language translation, sentiment analysis, and text classification. 

While NLP is a broad field of AI, Conversational Voice AI is the specific application of NLP that allows humans and machines to have a spoken conversation with each other. This is the technology that supports:

In addition to Natural Language Processing, there are other technologies that are important to understand. This may seem like a lot of technical information, but it’s important to develop a working knowledge of these terms:

Voicify is working with some of the largest players in the restaurant industry to reimagine the food ordering experience with voice. By “voicifying” the food ordering experience for speed and accuracy, restaurants are able to increase revenue and elevate the customer experience.

Please subscribe to our monthly newsletter if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us for a no-cost, no-commitment conversation.

We’re here to help and believe in the power of conversation.

Platform

Channel Distribution

Global Scale

Headless Voice CMS

Cloud Voice CMS

Voice Media Manager

Voice Personalization

Security & Privacy

Voicify Integrations & Customization

Voicify Modules

Supported Integrations

Voice Analytics

All Features

Solutions

For IT & Developers

Media & Advertising

Sports & Entertainment

Retail

CPG

Restaurants & Hospitality

Travel

Government

Utilities

Healthcare

Financial Services

Higher Education

Resources

Knowledge Center◹

Articles

Agency Partners

Events

Company

Privacy Policy

Careers

Helpful Links

The Modality Framework

Google Actions

Bixby Capsules

DialogFlow

Chatbot Platforms

Conversational AI

Conversation Maturity Model

Video Demonstrations

Voicify Feature Friday Videos

Voice Apps & Voice Assistants

Alexa Routines & Alexa Skills

Chatbots

Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525

Copyright © Voicify, LLC. 2021. All rights reserved.

Voicify Conversation Experience Platform™

Voicify Voice Content Management System™

The post The Ultimate Pocket Guide to Voice AI for Telephony/Mobile Ordering appeared first on Voicify.

“Well, hello again, it’s George Carlin, and now we’re talking about the seven dirty words of conversational AI. You know, I’ve always had a way with words, and I’m not afraid to tackle tough topics. So, here are the seven dirty words of conversational AI:

Garbage in, garbage out

This phrase refers to the fact that if you put bad data into an AI system, you’ll get bad results. It’s a reminder that AI systems are only as good as the data they’re trained on.

Bias

AI systems can pick up biases from the data they’re trained on, and this can lead to unfair or discriminatory results.

Black box

This refers to the fact that many AI systems are so complex that it’s hard to understand how they’re making decisions.

Overfitting

This is a technical term that refers to when an AI system is too closely trained on a specific dataset, and as a result, it doesn’t generalize well to new data.

Underfitting

This is the opposite of overfitting. It refers to when an AI system is too generalized and doesn’t capture the nuances of the data it’s trained on.

Echo chamber

This is a phenomenon where AI systems can reinforce our existing biases by only showing us content that we already agree with.

Privacy

As AI systems become more sophisticated, there are concerns about how they’re collecting and using our personal data. We need to be mindful of the privacy implications of conversational AI.”

And in the spirit of solutions rather than challenges, here is how Voicify addresses each of the ‘7 dirty words of conversational AI.’

To combat the issue of “garbage in, garbage out,” Voicify allows data cleansing processes and algorithms to be executed by customers to ensure that the data used to train their AI models is accurate and represents the subject matter.

To address the issue of bias, Voicify employs a diverse set of data and works proactively to identify and mitigate any biases in AI models. This includes using techniques like adversarial training and fairness metrics to reduce bias.

To combat the issue of the “black box,” Voicfy’s user interface provides insights into how the AI models is making decisions, heavily influenced by your administration.

To address the issues of overfitting and underfitting, Voicify uses techniques like regularization and hyperparameter tuning to ensure that their models are correctly calibrated and generalize well to new data.

To combat the issue of the “echo chamber,” Voicify allows our customers to employ strategies to expose users to a diverse set of content and avoid reinforcing existing biases.

To address the privacy issue, Voicify implements strong data privacy and security measures, including encryption and restricted access controls, to protect users’ data. Voicify is also transparent about our data collection and usage practices to provide users with control over their data.

In short, when any business begins its conversational AI program choosing a platform that allows for administration for extensibility and efficacy is critical. Too many platforms box their customers into a single way of managing the solution. Voicify was built for businesses that need to be nimble and are planning to grow over time.

Please subscribe to our monthly newsletter if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us for a no-cost, no-commitment conversation.

We’re here to help and believe in the power of conversation.

Platform

Channel Distribution

Global Scale

Headless Voice CMS

Cloud Voice CMS

Voice Media Manager

Voice Personalization

Security & Privacy

Voicify Integrations & Customization

Voicify Modules

Supported Integrations

Voice Analytics

All Features

Solutions

For IT & Developers

Media & Advertising

Sports & Entertainment

Retail

CPG

Restaurants & Hospitality

Travel

Government

Utilities

Healthcare

Financial Services

Higher Education

Resources

Knowledge Center◹

Articles

Agency Partners

Events

Company

Privacy Policy

Careers

Helpful Links

The Modality Framework

Google Actions

Bixby Capsules

DialogFlow

Chatbot Platforms

Conversational AI

Conversation Maturity Model

Video Demonstrations

Voicify Feature Friday Videos

Voice Apps & Voice Assistants

Alexa Routines & Alexa Skills

Chatbots

Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525

Copyright © Voicify, LLC. 2021. All rights reserved.

Voicify Conversation Experience Platform™

Voicify Voice Content Management System™

The post George Carlin (aka Chat GPT) identifies the 7 dirty words of conversational AI appeared first on Voicify.

 Firstly, NLU and digital assistants can help restaurants reduce labor costs by automating tasks that would otherwise require staff. For example, digital assistants can be programmed to take customer orders, freeing up servers to focus on delivering a better dining experience. This can lead to significant cost savings over time, with some projections showing that digital assistants can reduce labor costs by up to 30%.

 Secondly, digital assistants can improve efficiency in the kitchen. Using NLU to understand orders and communicate with kitchen staff, digital assistants can help ensure that orders are prepared quickly and accurately. This can reduce food waste, increase customer satisfaction, and allow restaurants to serve more customers with the same labor resources. Some projections suggest that digital assistants can increase kitchen efficiency by up to 50%.

 Thirdly, digital assistants can help restaurants gather data about their customers and operations. By analyzing this data, restaurants can make more informed decisions about menu offerings, staffing levels, and other essential factors. For example, digital assistants can track customer preferences and suggest menu items based on previous orders, increasing the likelihood of repeat business. Projections suggest that data-driven decision-making can increase profitability by up to 20%.

 Fourthly, digital assistants can improve the customer experience by providing personalized recommendations and responding to customer inquiries. By using NLU to understand customer preferences and inquiries, digital assistants can provide a level of service that is both personalized and efficient. This can lead to increased customer satisfaction and loyalty, which drives revenue growth. Some projections suggest that personalized recommendations can increase revenue by up to 15%.

 Finally, digital assistants can help restaurants manage their inventory more efficiently. By tracking sales data and monitoring inventory levels, digital assistants can help restaurants avoid overstocking or understocking items. This can reduce waste, lower inventory costs, and increase profitability. Projections suggest that inventory management can increase profitability by up to 25%.

 It’s important to realize that NLU or digital assistants need to be trained and will significantly benefit from having access to secondary systems like POS, inventory, KDS, or reservations. With integrated systems, the digital assistant can leverage the NLU to match customers’ language to business data and task completion.

 Each restaurant group will have one business challenge that stands above the rest. Since Voicify is not a single-point solution (we solve more than one restaurant challenge), each restaurant group can begin with the most pressing challenge and expand the digital assistant capability to make more profound impacts on their business.

Please subscribe to our monthly newsletter if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us for a no-cost, no-commitment conversation.

The post Restaurants: Dollar Saved is a Dollar Earned with Conversational AI appeared first on Voicify.

As technology advances, the way we interact with devices and services is also changing. One such advancement is the voice user interface (VUI), which allows users to interact with technology through voice commands. VUIs have been gaining popularity in recent years, and for good reason – they offer numerous benefits, especially in the travel industry where booking travel can be a complicated and time-consuming process. In this blog post, we will discuss the benefits of VUIs for booking travel, along with statistics on the potential return on investment (ROI) for travel businesses.

First, let’s take a look at key benefits:

Convenience and speed

Using a VUI for travel booking is much more convenient and faster than traditional methods. With a VUI, users can simply speak their travel preferences and receive real-time responses. This saves users the time and hassle of searching for flights, hotels, and other travel arrangements themselves. Additionally, VUIs can complete the booking process within a matter of minutes, making it a much quicker process for users.

Improved customer experience

The customer experience is of utmost importance in the travel industry, and VUIs can greatly improve it. By providing a seamless and convenient booking experience, VUIs can increase customer satisfaction and loyalty. Additionally, VUIs can offer personalized recommendations based on a user’s previous travel history and preferences, making the booking process even more tailored to the user’s needs.

Increased accessibility

VUIs can make travel booking more accessible for people with disabilities or limited mobility. Traditional booking methods often require the use of a computer or smartphone, which can be challenging for some individuals. With VUIs, users can simply use their voice to complete the booking process, making it easier and more accessible for everyone.

Cost savings

Using VUIs for travel booking can also lead to cost savings for users. VUIs can help users find the best deals and discounts, which they may not have been able to find on their own. Additionally, VUIs can help users avoid hidden fees and charges, which can save them money in the long run.

Now, let’s take a look at some statistics on the potential ROI for travel businesses that implement VUIs for booking:

These statistics show that VUIs have the potential to significantly impact the travel industry and provide a positive ROI for businesses that implement them. By providing a convenient, personalized, and accessible booking experience, travel businesses can increase customer satisfaction, loyalty, and revenue.

In conclusion, VUIs offer numerous benefits for booking travel, including convenience, speed, improved customer experience, increased accessibility, and cost savings. Travel businesses that implement VUIs can potentially see a positive ROI and gain a competitive advantage in the industry. With the growing popularity and acceptance of VUIs, it’s time for travel businesses to consider implementing this technology to enhance the booking experience for their customers.

Please subscribe to our monthly newsletter if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us for a no-cost, no-commitment conversation.

We’re here to help and believe in the power of conversation.

Platform

Channel Distribution

Global Scale

Headless Voice CMS

Cloud Voice CMS

Voice Media Manager

Voice Personalization

Security & Privacy

Voicify Integrations & Customization

Voicify Modules

Supported Integrations

Voice Analytics

All Features

Solutions

For Marketers & CX Professionals

For IT & Developers

Media & Advertising

Sports & Entertainment

Retail

CPG

Restaurants & Hospitality

Travel

Government

Utilities

Healthcare

Financial Services

Higher Education

Resources

Knowledge Center◹

Articles

Agency Partners

Events

Company

Privacy Policy

Careers

Helpful Links

The Modality Framework

Google Actions

Bixby Capsules

DialogFlow

Chatbot Platforms

Conversational AI

Conversation Maturity Model

Video Demonstrations

Voicify Feature Friday Videos

Voice Apps & Voice Assistants

Alexa Routines & Alexa Skills

Chatbots

Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525

Copyright © Voicify, LLC. 2021. All rights reserved.

Voicify Conversation Experience Platform™

Voicify Voice Content Management System™

The post Booking in Travel & Hospitality is Exponentially Simpler with Voice UI appeared first on Voicify.

As new technologies emerge, companies face more and more pressure to improve the customer experience. And as they strive to provide their customers with an amazing journey, the bar rises for everyone. 

Today, if a business wants to stand above the competition and earn repeat customers, they need to provide a seamless, data-driven approach. 

That’s why we’re sharing a straightforward way that companies can achieve this, all while reducing cart build and order submission time by 60%!

It’s a familiar scene: it’s Saturday morning and the kids are chaotic, or maybe you’re just feeling sleepy and don’t want to cook, so you open up a food app to see if anything catches your interest. Only scrolling through all the options takes so long that you decide to whip out some cereal and call it a day. 

Maybe that’s just us, but your standard, typical ordering process often goes like this.

Say we want to order 1 Iced Latte, 2 Hashbrowns, and a Bagel.

We open up the app and go to Iced Drinks, scroll down to Iced Latte, and make all of our modifications so we end up with a Medium Iced Latte with 2% Milk and Vanilla Syrup. That takes about 30 seconds. 

Then we scroll back through the menu to Snacks & Sides, find the Hashbrowns, and add two orders to our cart. That takes another 30 seconds, and since we’re familiar with the mobile app, we move through it pretty easily.

Then we add a Bagel but after reweighing our options, we decide to add an extra shot of espresso to our Iced Latte, which means backtracking to make the edit to the cart. 

All told, it takes nearly 3 minutes to get our cart ready for ordering. And, we didn’t receive any upsell or cross sell suggestions at the time of ordering. 

Imagine the same order but this time, in a food app powered by Voicify. 

In an ordering process with Voicify, the customer experience is much closer to a process everyone is familiar with: ordering at a counter. 

Instead of scrolling through a menu and making their selections, customers simply order.

Customer: “I’d like one Medium Iced Latte with 2% Milk and Vanilla Syrup, 2 Hashbrowns, and a Bagel.”

Voicify’s Automatic Speech Recognition understands the user’s utterances, and its Natural Language Model is trained on menu items and options to ensure the customer’s language is contextually understood. In other words, Voicify ensures we get the customer’s order right, everytime. 

When customers make any modifications to their cart, Voicify understands and updates accordingly, ensuring accuracy both verbally and visually. 

Customer: “Actually, add an extra shot of espresso to the iced latte.” 

Voicify: *Cart automatically updates.* “Okay, so far I’ve got one Medium Iced Latte with 2% Milk, Vanilla Syrup, and an extra shot of espresso, 2 orders of Hashbrowns, and a Bagel. Is there anything else?”

Upselling and cross selling logic are also executed every time, consistently, so you maximize your selling opportunity. And Voicify ‘Effects’ leverage multimodality to visualize the assistant’s verbal reference so customers can see what it’s referencing. 

Voicify: “Would you like to try our seasonal Cookie Butter Cold Brew?” *Customer’s app shows the referenced item.*

Customer: *Thinks the referenced item looks appetizing.* “Sure, I’ll add a small!”

Voicify then connects directly to the POS system to submit the order while also capturing metrics on every aspect of the conversational ordering process. That means you get new insights on how customers are talking to your brand. 

The Voicify assistant can even instruct the customer on next steps to decrease friction later in the process.

Voicify: “When you arrive in store, head to the pick up sign and look for your name and order number #592 on the receipt.”

All in all, Voicify brought this ordering experience from 164 seconds (nearly 3 minutes) down to just 65 seconds, decreasing the ordering time by 61%. 

Consider how many items you have on your menu. Now consider navigating through them all on your phone. It’s a lot, right?

What about the number of taps and swipes it would take to modify an item in your cart? What if instead, you allowed your customers to speak those changes?

Voicify solves for all of this. By reducing cart build and order submission time by 60% with our Voice UI, you can increase your revenue, decrease cart abandonment, and drive repeat customers back to your business for more. 

We’re working with some of the largest players in the restaurant industry to reimagine the food ordering experience with voice. 

Please subscribe to our monthly newsletter if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us for a no-cost, no-commitment conversation.

We’re here to help and believe in the power of conversation.

Platform

Channel Distribution

Global Scale

Headless Voice CMS

Cloud Voice CMS

Voice Media Manager

Voice Personalization

Security & Privacy

Voicify Integrations & Customization

Voicify Modules

Supported Integrations

Voice Analytics

All Features

Solutions

For IT & Developers

Media & Advertising

Sports & Entertainment

Retail

CPG

Restaurants & Hospitality

Travel

Government

Utilities

Healthcare

Financial Services

Higher Education

Resources

Knowledge Center◹

Articles

Agency Partners

Events

Company

Privacy Policy

Careers

Helpful Links

The Modality Framework

Google Actions

Bixby Capsules

DialogFlow

Chatbot Platforms

Conversational AI

Conversation Maturity Model

Video Demonstrations

Voicify Feature Friday Videos

Voice Apps & Voice Assistants

Alexa Routines & Alexa Skills

Chatbots

Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525

Copyright © Voicify, LLC. 2021. All rights reserved.

Voicify Conversation Experience Platform™

Voicify Voice Content Management System™

The post Optimizing Checkout Times by 60% appeared first on Voicify.

As businesses continue to look for ways to improve their customer service, many are turning to natural language-powered virtual agents to assist customers over the phone. These virtual agents use advanced artificial intelligence (AI) and machine learning technologies to understand and respond to customer inquiries, providing a more efficient and personalized experience. In this blog post, we’ll explore the kind of savings a business can expect by implementing a natural language-powered virtual agent in their customer service telephony solution.

One of the biggest savings businesses can achieve with a natural language-powered virtual agent is a significant reduction in labor costs. With a virtual agent handling the majority of customer inquiries, businesses can reduce the number of live agents they need on staff. This not only saves money on payroll but also reduces the need for office space, equipment, and other resources needed to support a larger workforce.

In addition to reducing labor costs, virtual agents can also help businesses increase their efficiency. Virtual agents can handle multiple inquiries simultaneously, 24/7, without the need for breaks or time off. Businesses can provide customers with fast and reliable service, even during peak hours or outside of regular business hours. As a result, businesses can improve customer satisfaction and retention while reducing wait times and the likelihood of abandoned calls.

Another benefit of natural language-powered virtual agents is the ability to provide a more personalized and efficient customer experience. With advanced machine learning and AI algorithms, virtual agents can quickly understand a customer’s inquiry and provide a relevant and accurate response. This can help reduce frustration and increase customer satisfaction, as customers are more likely to receive the information they need quickly and without speaking to a live agent.

Natural language powered virtual agents are also less likely to make errors than human agents. With advanced algorithms that can quickly analyze and interpret customer inquiries, virtual agents can provide accurate and consistent responses. This can help reduce the number of errors made by human agents, which can improve the overall quality of customer service and reduce the likelihood of customer complaints.

Finally, natural language powered virtual agents are highly scalable. As businesses grow and their customer base expands, virtual agents can easily handle increased call volumes without the need to hire more agents. Businesses can continue to provide high-quality customer service without incurring significant additional costs.

Natural language powered virtual agents can also provide businesses with better data analysis and insights. With advanced analytics tools, businesses can track customer inquiries, sentiment, and other metrics in real-time. This can help businesses identify trends, pain points, and areas for improvement, which can inform strategic decision-making and improve overall business operations. By leveraging the data generated by virtual agents, businesses can gain valuable insights into their customers and optimize their customer service strategies for maximum effectiveness.

In conclusion, implementing a natural language powered virtual agent in a customer service telephony solution can provide a wide range of benefits to businesses. From reducing labor costs and increasing efficiency to improving the customer experience and reducing errors, virtual agents offer a cost-effective and scalable solution to meet the needs of businesses of all sizes. 

Voicify brings all these benefits and more through our simple integration with existing platforms and SIP Trunking capabilities to ensure the correct system is involved as needed over the course of a conversation. Contact us to learn more.

Please subscribe to our monthly newsletter if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us for a no-cost, no-commitment conversation.

We’re here to help and believe in the power of conversation.

Platform

Channel Distribution

Global Scale

Headless Voice CMS

Cloud Voice CMS

Voice Media Manager

Voice Personalization

Security & Privacy

Voicify Integrations & Customization

Voicify Modules

Supported Integrations

Voice Analytics

All Features

Solutions

For IT & Developers

Media & Advertising

Sports & Entertainment

Retail

CPG

Restaurants & Hospitality

Travel

Government

Utilities

Healthcare

Financial Services

Higher Education

Resources

Knowledge Center◹

Articles

Agency Partners

Events

Company

Privacy Policy

Careers

Helpful Links

The Modality Framework

Google Actions

Bixby Capsules

DialogFlow

Chatbot Platforms

Conversational AI

Conversation Maturity Model

Video Demonstrations

Voicify Feature Friday Videos

Voice Apps & Voice Assistants

Alexa Routines & Alexa Skills

Chatbots

Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525

Copyright © Voicify, LLC. 2021. All rights reserved.

Voicify Conversation Experience Platform™

Voicify Voice Content Management System™

The post 6 Ways Voicify’s NLP Brings Value to a Customer Service Telephony Solution appeared first on Voicify.

In today’s fast-paced world, customers want quick and easy solutions to their problems. One way to provide a better customer experience is by using an Interactive Voice Response (IVR) system. An IVR system is an automated phone system that allows customers to interact with a computer through voice or touch-tone inputs. However, traditional IVR systems can be frustrating for customers because they often require them to navigate a complex menu system and wait on hold to talk to a human agent.

To improve the customer experience, companies are turning to Natural Language Processing (NLP) empowered virtual agents to supplement their IVR systems. NLP is a subset of Artificial Intelligence (AI) that allows computers to understand, interpret, and generate human language. Here are some of the benefits of adding an NLP empowered virtual agent to an IVR system:

An NLP empowered virtual agent can provide customers with a more personalized and efficient experience. Unlike traditional IVR systems, which require customers to navigate a complex menu system, an NLP empowered virtual agent can understand natural language and respond to customer queries in real-time. This means customers can get the answers they need without having to wait on hold or navigate through a menu system.

An NLP empowered virtual agent can handle a high volume of customer inquiries simultaneously, reducing the burden on human agents. By automating repetitive tasks, companies can improve their efficiency, reduce wait times, and provide a better customer experience.

By automating customer inquiries, companies can reduce the number of human agents required to handle customer service requests. This can result in significant cost savings, especially for companies with high call volumes.

An NLP empowered virtual agent can capture customer data and generate insights that can be used to improve the customer experience. By analyzing customer inquiries, companies can identify trends, track customer sentiment, and identify areas for improvement.

An NLP empowered virtual agent can provide customers with 24/7 support, even outside of regular business hours. This can be especially valuable for companies that operate in multiple time zones or for customers who have urgent requests outside of business hours.

In conclusion, adding an NLP empowered virtual agent to an IVR system can provide companies with significant benefits, including enhanced customer experience, improved efficiency, cost savings, better data insights, and 24/7 availability. As AI technology continues to evolve, companies that adopt NLP empowered virtual agents will be better positioned to meet the evolving needs of their customers and remain competitive in their respective industries.

A key component of Voicify is the open and manageable Natural Language Model. This means you can create and manage the NLP Model in real time with the AI being rebuilt in seconds. Combined with Voicify Effects (the ability for the virtual agent to take action) you are able to add an NLP empowered Virtual Agent quickly and easily.

Please subscribe to our monthly newsletter if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us for a no-cost, no-commitment conversation.

We’re here to help and believe in the power of conversation.

Platform

Channel Distribution

Global Scale

Headless Voice CMS

Cloud Voice CMS

Voice Media Manager

Voice Personalization

Security & Privacy

Voicify Integrations & Customization

Voicify Modules

Supported Integrations

Voice Analytics

All Features

Solutions

For Marketers & CX Professionals

For IT & Developers

Media & Advertising

Sports & Entertainment

Retail

CPG

Restaurants & Hospitality

Travel

Government

Utilities

Healthcare

Financial Services

Higher Education

Resources

Knowledge Center◹

Articles

Agency Partners

Events

Company

Privacy Policy

Careers

Helpful Links

The Modality Framework

Google Actions

Bixby Capsules

DialogFlow

Chatbot Platforms

Conversational AI

Conversation Maturity Model

Video Demonstrations

Voicify Feature Friday Videos

Voice Apps & Voice Assistants

Alexa Routines & Alexa Skills

Chatbots

Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525

Copyright © Voicify, LLC. 2021. All rights reserved.

Voicify Conversation Experience Platform™

Voicify Voice Content Management System™

The post 5 Benefits of Adding a NLP Powered Virtual Agent to Your Existing IVR/Call Center Solution appeared first on Voicify.

One of the primary benefits of a VUI for a restaurant mobile ordering application is increased speed and efficiency. Rather than having to navigate through a series of menus and options, customers can simply speak their order aloud. This can significantly reduce the time it takes to place an order, which can lead to shorter wait times and happier customers.

In traditional mobile ordering applications, there is always a risk of errors occurring when customers enter their orders manually. This could be due to typos or miscommunications, which can result in incorrect orders and dissatisfied customers. With a VUI, the risk of errors is greatly reduced, as customers are simply speaking their orders aloud. This can help ensure that orders are accurate and customers receive exactly what they ordered.

Voice user interfaces can also help enhance accessibility for customers with disabilities or those who have difficulty using traditional mobile ordering applications. By allowing customers to place orders using their voice, restaurants can provide a more inclusive and accommodating ordering experience.

By implementing a VUI for their mobile ordering application, restaurants can also increase customer engagement. Voice technology is still relatively new and exciting, and customers may be more likely to use an application that incorporates this technology. By providing a more interactive and engaging ordering experience, restaurants can build stronger relationships with their customers and encourage them to return in the future.

As VUI technology continues to advance, there is also the potential for personalized ordering experiences. By analyzing customer order history and preferences, a restaurant’s mobile ordering application could potentially provide tailored recommendations or even anticipate a customer’s order before they speak it. This could help create a more personalized and memorable ordering experience for customers.

In conclusion, a voice user interface can provide numerous benefits for a restaurant’s mobile ordering application. From increased speed and efficiency to improved accuracy and accessibility, VUIs can help restaurants provide a more seamless and engaging ordering experience for their customers. As voice technology continues to advance, there is even more significant potential for personalization and customization, making VUIs a promising area for restaurant innovation. Voicify enables restaurant groups and mobile app product teams to layer in a voice UI simply and seamlessly, leveraging existing functionality and deepening the value of the app for the business.

Please subscribe to our monthly newsletter if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us for a no-cost, no-commitment conversation.

We’re here to help and believe in the power of conversation.

Platform

Channel Distribution

Global Scale

Headless Voice CMS

Cloud Voice CMS

Voice Media Manager

Voice Personalization

Security & Privacy

Voicify Integrations & Customization

Voicify Modules

Supported Integrations

Voice Analytics

All Features

Solutions

For Marketers & CX Professionals

For IT & Developers

Media & Advertising

Sports & Entertainment

Retail

CPG

Restaurants & Hospitality

Travel

Government

Utilities

Healthcare

Financial Services

Higher Education

Resources

Knowledge Center◹

Articles

Agency Partners

Events

Company

Privacy Policy

Careers

Helpful Links

The Modality Framework

Google Actions

Bixby Capsules

DialogFlow

Chatbot Platforms

Conversational AI

Conversation Maturity Model

Video Demonstrations

Voicify Feature Friday Videos

Voice Apps & Voice Assistants

Alexa Routines & Alexa Skills

Chatbots

Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525

Copyright © Voicify, LLC. 2021. All rights reserved.

Voicify Conversation Experience Platform™

Voicify Voice Content Management System™

The post 5 Ways that a Voice UI Drives Value in Restaurant Mobile Apps appeared first on Voicify.

When most people shop in a store and can’t find something, what do they do? They ask someone.

 When people shop online, they don’t have that option. Instead, they type in a few keywords or use facets and filters to narrow down the inventory.

 Clearly, the in-store option is the most efficient, but with 218.8M online shoppers in the US alone, a good portion of your customer base won’t ever step in your store, assuming you even have one. Whether you are a big brand like Home depot with 1 million products, Safeway with over 11k or a small or medium business with 500+, product discoverability is key in the customer journey.

 Today it’s simple to bring the convenience of in-store support to the eCommerce experience. And by increasing the speed of discovery and adding to cart you retain goodwill with the customer for more complex tasks like checkout. And that’s important when 80% of carts are abandoned because of friction.

 A voice UI or better yet, a digital assistant can aid in removing all friction in your customers finding what they are looking for. Don’t you owe it to them, and ultimately to the business to bring every efficiency you can? Especially when the benefits are calculable.  Take a look!

Please subscribe to our monthly newsletter if you’d like to keep up with the work Voicify is doing and our most current content and events. If you have questions about how Voicify can help you deliver custom voice experiences, please don’t hesitate to contact us for a no-cost, no-commitment conversation.

We’re here to help and believe in the power of conversation.

Platform

Channel Distribution

Global Scale

Headless Voice CMS

Cloud Voice CMS

Voice Media Manager

Voice Personalization

Security & Privacy

Voicify Integrations & Customization

Voicify Modules

Supported Integrations

Voice Analytics

All Features

Solutions

For Marketers & CX Professionals

For IT & Developers

Media & Advertising

Sports & Entertainment

Retail

CPG

Restaurants & Hospitality

Travel

Government

Utilities

Healthcare

Financial Services

Higher Education

Resources

Knowledge Center◹

Articles

Agency Partners

Events

Company

Privacy Policy

Careers

Helpful Links

The Modality Framework

Google Actions

Bixby Capsules

DialogFlow

Chatbot Platforms

Conversational AI

Conversation Maturity Model

Video Demonstrations

Voicify Feature Friday Videos

Voice Apps & Voice Assistants

Alexa Routines & Alexa Skills

Chatbots

Voicify | 175 Portland St | 4th Floor | Boston | MA | 888-910-6525

Copyright © Voicify, LLC. 2021. All rights reserved.

Voicify Conversation Experience Platform™

Voicify Voice Content Management System™

The post Voice UI brings in-store convenience to digital channels appeared first on Voicify.

We’ve all been there. We’re hungry, choose our favorite fast-food joint, and the drive-thru is packed. Six deep and moving slowly.

Why didn’t we use the mobile app ahead of time? Maybe it was a spur-of-the-moment decision. Perhaps we couldn’t time it out right. Or maybe that app is just cumbersome to order on.

Long lines at quick-serve restaurants, at the counter, or in the drive-thru are the antithesis of what the name suggests and the expected experience.

The drive-thru isn’t going anywhere, nor should it. So, what can QSRs do to mitigate this challenge?  Put the drive-thru in the hands of every customer they have.  The same reason the drive-thru persists over time is why it is imperative to bring that same experience to the customer’s device: it’s easy, intuitive, and works.

See for yourself!