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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.
Welcome to the first episode of 2026 on Let’s Talk Loyalty & Loyalty TV! We’re starting the year by exploring how Cashpoints is transforming loyalty programs with instant rewards that drive engagement and growth.
Ian Sutcliffe, co-creator of Cashpoints, shares the journey of building a real-time, multi-partner loyalty ecosystem from the ground up—covering instant point issuance, flexible redemption, partner-first technology, and the smart use of physical and digital touchpoints.
Discover why real-time rewards are the future of loyalty, how they create moments of delight for customers, and what brands can do to innovate in 2026. A perfect episode to start your year with actionable insights and inspiration for the loyalty space!
Hosted by Carly Neubauer
Show Notes:
1) Ian Sutcliffe
2)Cashpoints
3) Book recommendation: Grit by Angela Duckworth
4) #141: Loyalty Excellence and Innovation with AA Smartfuel New Zealand
By Paula Thomas4.6
1616 ratings
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.
Welcome to the first episode of 2026 on Let’s Talk Loyalty & Loyalty TV! We’re starting the year by exploring how Cashpoints is transforming loyalty programs with instant rewards that drive engagement and growth.
Ian Sutcliffe, co-creator of Cashpoints, shares the journey of building a real-time, multi-partner loyalty ecosystem from the ground up—covering instant point issuance, flexible redemption, partner-first technology, and the smart use of physical and digital touchpoints.
Discover why real-time rewards are the future of loyalty, how they create moments of delight for customers, and what brands can do to innovate in 2026. A perfect episode to start your year with actionable insights and inspiration for the loyalty space!
Hosted by Carly Neubauer
Show Notes:
1) Ian Sutcliffe
2)Cashpoints
3) Book recommendation: Grit by Angela Duckworth
4) #141: Loyalty Excellence and Innovation with AA Smartfuel New Zealand

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