Audio version of the Coverage Corner column from IA&B's June 2025 edition of Primary Agent magazine. 

SWIMMING POOL COLLAPSE
By Bill Wilson

Audio version of Don's Discussion column from IA&B's June 2025 edition of Primary Agent magazine. 

The question for this month is: Could utilizing translation and interpreting services enhance our agency’s business opportunities?

Audio version of the feature article from IA&B's May 2025 issue of Primary Agent magazine entitled EMPLOYEE RETENTION: Dream? Or Nightmare?

Good employees are hard to find. In this article, IA&B HR Consultant Karen DiGioia discusses six keys to retaining them.

Audio version of the Coverage Corner column from IA&B's May 2025 edition of Primary Agent magazine. 

CLAIMS MADE POLICIES – A DEEPER DIVE
By Cathy Trischan

Audio version of the Claire-ification column from IA&B's May 2025 edition of Primary Agent magazine. 

I’m shopping for a new agency management system and a new phone system. Is there
benchmarking information or a comparative tool on insurance tech products for agencies?

Audio version of the feature article from IA&B's April 2025 issue of Primary Agent magazine entitled Moneyball for Insurance: Using Data to Drive Smarter Agency Decisions

Today’s insurance agency owners can transform their businesses by embracing data-driven management. With the right tools and mindset, you can gain unparalleled insights into your agency’s performance, make smarter decisions, and achieve greater success.

Audio version of the Coverage Corner column from IA&B's April 2025 edition of Primary Agent magazine. 

Debris Removal and Underinsurance     
By Bill Wilson

Audio version of the Don's Discussion column from IA&B's April 2025 edition of Primary Agent magazine. 

The question for this month is: Is “restrictive covenant” language, such as a “non-compete” and/or “non-piracy” provision, enforceable in employment agreements?

Audio version of the Coverage Corner column from IA&B's March 2025 edition of Primary Agent magazine. 

Claims Made Policies – As Easy as 1, 2, 3
By Cathy Trischan

Audio version of the Claire-ification column from IA&B's March 2025 edition of Primary Agent magazine. 

Our agency’s phone system can record phone conversations. There is a message for incoming calls that the conversation may be recorded. Is there a requirement for outgoing calls also?