Over the past few months we've heard a lot about AI, or Artificial Intelligence. In this podcast we explain how AI can analyse data from various sources such as customer information, accident reports, and policy details.

Discussing how AI can help the insurance industry by assessing the validity of claims, calculate payouts, and even detect fraudulent activities, our host - Steph McGovern - is joined by: Dave Carey, Managing Director, Mid-Market, Allianz
Ben Gower, an Elixirr Partner

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Recorded live in front of a studio audience from the 2023 BIBA Conference in Manchester. 

Hear some of the most influential speakers in the industry discuss the key issues facing brokers today, from how the cost of living crisis may cause more under insurance to how AI can help the industry fight fraud.

Our host - Steph McGovern - is joined by: Colm Holmes, Allianz, Graeme Trudgill, BIBA, Mervyn Skeet, ABI

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Allianz Commercial detected £70 million worth of insurance fraud in 2022, an increase of over ten percent on the previous year. This is similar to other fraud upticks, when with each economic downturn, insurers usually see fraud escalate. In this episode we drill into the reasons why, and what can be done to combat the fraudsters.

Our guests explain that even though we are in the midst of a cost-of-living crisis, we don't want our honest customers to bear any additional costs from fraudsters.

To find out what brokers should be aware of in the insurance fraud space and what can they do to help prevent it, our host - Steph McGovern - is joined by:

James Burge, Head of Counter Fraud, Allianz

Ursula Jallow, Director of the IFB

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Many small businesses have struggled to recruit people in the last year, partly because fewer people are in employment than before the pandemic. It looks like one of the biggest risks for small businesses is that they will find it difficult to grow if they can’t find enough staff.

The government is encouraging older workers back to the office, after many took early retirement but are there are skilled workers, particularly those who want to work part time, who could also help?

Making sense of this conundrum, our host - Steph McGovern - is joined by:

Emma Saunders, a senior HR manager at Allianz

Clare Kelliher, a professor of work and organisation at Cranfield School of Management

Ann Francke, chief executive of the Chartered Management Institute

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It’s not been an easy time for business owners over the last few years. In this episode we talk about how to ensure your business remains resilient in challenging times.

Over two thirds of SMEs in the UK are concerned about the ongoing cost-of-living crisis, inflation and energy prices. The economic outlook is uncertain, with increasing inflation, and a downturn in consumer confidence. So what should businesses do?

Providing some advice to ensure businesses remain business resilient during such unpredictable times our host - Steph McGovern - is joined by:

Stuart Daws, Head of Loss Control Engineering at Allianz

External contributors: Tina McKenzie, Chair of UK Policy, Federation of Small Businesses

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In the last episode of Insurance Tomorrow, we look back at some of the most significant issues we have discussed over the past year, as we examine some of the most important global trends in the months and years to come and explore how they might affect the insurance industry.

Our host - Steph McGovern - discussed the future of claims, cybersecurity, underinsurance, electric vehicles, ESG, and flexible working, plus much more besides.

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In this episode we talk about the new ways of working in a post pandemic world, and what can be done to help businesses, customers, and employees thrive in this environment.

Flexible working has been shown to provide employees with more control, transmits trust, allows for a better work-life balance and can even have a positive effect on the environment. But how do we make it work without undermining team building and a collaborative culture?

Our host - Steph McGovern - is joined by:

Julie Harrison, Chief HR Officer at Allianz, and Professor Sir Cary Cooper, CBE, Manchester Business School

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Just how does ESG impact on insurance? Sustainable insurance is a strategic approach where all activities in the insurance value chain, including interactions with stakeholders, are done in a responsible and forward-looking way by identifying, assessing, managing and monitoring opportunities associated with environmental, social and governance issues.

Discussing all matters ESG our host - Steph McGovern - is joined by:

Glen Clarke, Head of Strategy and Transformational Propositions, Allianz

Jo Goddard, Founder of Green & Good Consulting

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Are you thinking of going electric - with your car that is? From 2030, there won't be a choice: new conventional petrol or diesel cars and vans won't be sold in the UK.

We look at the implications as we move to e-mobility for the insurance industry. From where liability lies if there is an issue with charging vehicles, and the infrastructure behind plugging in your car and van, to what happens in the event of a claim.

Discussing electric vehicles and the implications, our host - Steph McGovern - is joined by:

Nick Kelsall, Head of Motor Claims, Allianz

Gill Nowell, Head of Electric Vehicle Communications, ElectriX

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One of the worst mistakes a firm can make happens before a loss occurs, is to be underinsured. With inflation increasing over the next few years, many small firms may accidentally be in a position where their insurance doesn’t cover the full value that could be lost.

 The pandemic has resulted in many businesses operating in ways they didn't expect, and for which they may not have full cover. We examine a key part brokers have in ensuring that companies are adequately insured, for example by reviewing the sum insured both at renewal time and when changes happen to the business.  

Discussing underinsurance and its implications, our host - Steph McGovern - is joined by:

Helen Bryant, Director, Digital Trading, Allianz

Alastair Blundell​, Head of General Insurance, BIBA (British Insurance Brokers' Association)

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