I welcome Nicky Perfect to the show in this interview episode to discuss her incredible career as a hostage and crisis negotiator.

Nicky is an internationally renowned expert trainer, specialising in communication, negotiation and influencing skills. She has taught professionals worldwide how to maximise their ability to improve relationships through communication.

After spending 20 years in the Metropolitan Police, she became a hostage and crisis negotiator after completing an incredibly intensive two-week course in December 2008.

In 2012, Nicky joined an elite team focusing on hostage and crisis negotiations, collaborating with the government, and in 2013 became the Director of UK Hostage and Crisis Negotiation Training.

Retiring from the police in 2018, Nicky has transformed a local garage into a community hub with a coffee shop, gym, and communication/negotiation coaching. For her meritorious service to the community during Covid, Nicky received a British Empire Medal (BEM) in 2022.

Earlier this year, Nicky released a memoir about her time as a hostage and crisis negotiator in the Metropolitan Police. 'Crisis' was released on August 31, 2023, and is available to purchase here:

Crisis | HQ Stories

Nicky can be reached at her websites:

nickyperfect.com

thecommunicationcoach.co.uk

***This interview was recorded on December 5, 2023.

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Intro music:⁣

David John Brady - 'Throw Down the Gauntlet'⁣

davidjohnbrady.com

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