IRIS Pod - IRIS Audio Technologies

We’ve been trying to get Nerys Corfield on the IRIS Pod for a while, but she’s a tough woman to catch! We finally got to chat with her at Enterprise Connect, covering everything from why going to events like Enterprise Connect is important, how the call center industry is adapting to different technologies, and why the agent experience is just as important as the customer experience.

We spoke to Jason Kerr from Spoke Phone. Find out what they’re all about, including their partnership with Twillio, and hear Tom and Jason share stories about customer experiences and other standout products that value to the customer.

Karina Margarian from Talkdesk delves into the intricacies of Talkdesk and our collaborative partnership.

US Enterprise Sales Director, Jeff Kays speaks to Brian Gianini, Director of Memberships for SOCAP. They talk discuss how IRIS Clarity was born, Brian’s opinion on the product, and SOCAP, all underpinned by the importance of CX and AX.

Justin Robbins from Metric Sherper, an independent research and advisory firm. Neil (IRIS SVP Global Sales) and Justin talk all about how customer experience leaders can overcome their greatest pain points.

Tom speaks to Adele Cutting, a BAFTA award-winning audio professional with 20+ years of experience in audio direction. They cover the importance of audio in gaming, and, Tom’s favourite and least favourite subject: the metaverse.

You can also watch the full interview on YouTube.

If there’s one thing that goes unnoticed and under appreciated but holds huge weight in our everyday lives… it’s audio.

As a company that lives and breathes audio, it’s no surprise we are celebrate and appreciate audio everyday. But for me as an individual (Creative Marketing Lead, Tiana), before starting at IRIS, audio was not something that was ever on my radar. Sure, I love music and the way it makes me feel, but I never thought about the depth to which audio affects us, and the influence it has in our everyday lives.

This podcast uncovers the numerous ways in which audio influences and shapes our daily experiences.

Listen to podcast or read the article.

Our latest guest on the IRIS Pod is Greg Copley, Head of Sales, EMEA for ACF Technologies, a leading global company in customer experience management. In the episode, he and Tom discuss the delicate nature of customer calls, which often come from a negative place, and how to turn these around for a positive outcome.

Watch full podcast on YouTube:. https://youtu.be/8UbD5gVsF_w

After two eventful days at the Call and Contact Centre Expo where Ascensos not only won three ECCCSA awards but also showcased two of their agents taking live customer calls at our stand, Diana sat down with Ascensos CEO John Devlin and Technology Director David Gilfillan to chat about it all.