IRIS Pod - IRIS Audio Technologies

Tom speaks to Nikki Quinn, Solutions Consultant at Playvox. They discuss how to design solutions that keep the customer in mind, how to do more with less at a time when call centres are tightening their costs, and what technology to watch in the call centre space.

Diana speaks to CXM Lead Editor, Venesa Mušović Guillaume, about the future of CX, including the opportunities and risks for customers in the metaverse, what technology stood out at this year's Call & Contact Centre Expo, and how sometimes it's nice to go back to basics, which CXM did with their first annual print CXM Review.

Tom talks to Gerry Brown, Chief Customer Rescue Officer of The Customer Lifeguard, about the importance of understanding the advisors that provide customer service, identifying their pain points, and enabling them to turn negative customer experiences into positive ones.

Diana speaks to Dave D'Arcy Director EMEA Customer Care at RingCentral, about the rise in agent turnover and how prioritising agent wellbeing improves everything else from business results to customer experience.

The IRISPod live continued on Day 2 of The Business Show with business psychologist Ellice Whyte. Find out how Ellice helps businesses find their flow, whether they're working from home, in the office, or a mix of both.

Next up on the IRISPod live from The Business Show 2022 is Dan Mellins-Cohen, Content Producer at BCMC Global. Tom and Dan chat about audio production and the power of the podcast.

You can also watch the full podcast on YouTube on the channel IRIS Audio Tech.

https://iris.audio/events/the-business-show

We are back at The Business Show 2022, and doing podcasts live from our stand. Tom speaks to Founder of Big Business Events, Adam Stott.

Adam Stott is an award-winning entrepreneur, international business, and wealth coach with first-hand knowledge of what it takes to build a multi-million-pound business from scratch.

https://iris.audio/events/the-business-show

Listen to our full podcast with Henry Harrod, Co-Founder and CEO of Fourier Audio, a live-sound startup. In this episode, Tom and Henry talk all things live and immersive audio, touching on the metaverse, 5G, and more.

Why did Toby Brzoznowski (previously co-founder of LLamasoft before its $1.5B acquisition by Coupa) invest and join IRIS? Investor, board member, and now EVP of Americas, Toby Brzoznowski tells us what 3 things attracted him to IRIS, not just as an investor but also leading the charge of our expansion into the US.

Luigi Cosi, Co-Founder and CEO of OIKLA LTD. After years of DJing Luigi began to suffer from tinnitus, which compelled him to explore how to make music both enjoyable and safe.