IRIS Pod - IRIS Audio Technologies

We’re super excited to welcome Neil to our team as SVP, Global Sales. And what better way to do so than to invite him on the IRISPod?

Neil has a genuine passion for customer service, born out of seeing how poor service once was in the early 2000s. Today, he leads brands to be the best they can be, both differentiating themselves and providing service to exceed staff and customer expectations.

Tom and Neil chat about the current situation with customer experience, and what's to come in the near future.

Hazel Savage, VP of Music Intelligence at SoundCloud, talks about how AI can help us better sift through the tens of thousands of songs released every week on streaming services. With previous experience at Spotify, Universal Music and Pandora - it's safe to say she knows what she’s talking about when it comes to audio. https://iris.audio/clarity-enterprise

https://www.musiio.com/

Mike Sponza, blues performer and co-founder of digital experiences company, M-Cube. Listen to our COO Tom and Mike discuss how music and noise are an essential part of the customer experience, how they can vary between brands, and even how elevator music became a thing.

IRIS improves audio that improves life. Find out how our products enable the world to Listen Well: www.iris.audio/clarity

Jim Tincher - What really influences B2B decision making. Listen to our COO Tom have a fascinating chat with Jim Tincher, customer experience expert and best-selling author of ‘How Hard Is It to Be Your Customer?’

Tom talks to Sheree Atcheson published author and one of the UK’s most influential women in technology. Sheree tells us how we can ensure technology is accessible to people with different needs, benefits on our mental health and wellbeing by now having the ability to shift priorities, and how to hire appropriately to create a diverse workforce.

IRIS improves audio that improves life. Find out how our products enable the world to Listen Well: www.iris.audio/clarity

IRIS COO, Tom, speaks to Jamie McAnsh, an inspirational and motivational speaker with a story like no other. Jamie is a sportsman, an entrepreneur, a disabled adventurer, and most of all, a survivor. Listen to how one simple act changed his life.

IRIS improves audio that improves life. Find out how our products enable the world to Listen Well: www.iris.audio/clarity

Listen our eye-opening research paper, “The role of audio in an increasingly digital world”, as read by Diana Geman-Wollach with an intro by our COO, Tom Darnell.

In it, we investigate the state of multiple industries including call centres, enterprises, telehealth, and education. Our report compiles insights from a survey we conducted of 500 customer service agents in the UK and US, our own discussions with market leaders in each sector, and sources such as Gartner, ContactBabel, and McKinsey.

Download the print copy for free now at the link below: iris.audio/whitepaper.

Tom speaks to Martin SFP Bryant, a consultant, speaker, writer, and educator in the fields of technology and media, the highs and lows of startup life, and keeping things simple.

IRIS improves audio that improves life. Find out how our products enable the world to Listen Well: www.iris.audio/clarity

Our Chief Operational Officer Tom chats to Laurel Farrer, Remote Work Strategist & Advocate, where they cover all things from remote working tips for successful self-management to Zoom etiquette.

IRIS improves audio that improves life. Find out how our products enable the world to Listen Well: www.iris.audio/clarity

"How do we make CX more punk?….to disturb the comfortable, and comfort the disturbed” Tom Darnell speaks to Adrian Swinscoe, author, advisor, and expert in all things customer experience as he discusses his PunkCX mindset. Adrian and Tom cover everything from employee wellbeing, the pros and cons of remote work, and the dos and don’ts of modern CX.

IRIS improves audio that improves life. Find out how our products enable the world to Listen Well: www.iris.audio/clarity