
Sign up to save your podcasts
Or


Is the customer always right? No..... But they're not always wrong either.
Let's talk about why arguing with customers over principle usually costs you more than it's worth. Most people aren't trying to scam you, they just want the problem fixed. When something goes wrong, your job as a business owner is to listen, resolve the issue, and look for the lesson. Was there a breakdown in process? Were expectations unclear? Were there warning signs you ignored?
Yes, there will always be a small percentage of bad actors, but don't let the few ruin how you treat the many. Strong businesses don't fight customers… they learn, fix, and move forward. And how you handle the problem matters just as much as the problem itself.
By Tammy Adams4.9
168168 ratings
Is the customer always right? No..... But they're not always wrong either.
Let's talk about why arguing with customers over principle usually costs you more than it's worth. Most people aren't trying to scam you, they just want the problem fixed. When something goes wrong, your job as a business owner is to listen, resolve the issue, and look for the lesson. Was there a breakdown in process? Were expectations unclear? Were there warning signs you ignored?
Yes, there will always be a small percentage of bad actors, but don't let the few ruin how you treat the many. Strong businesses don't fight customers… they learn, fix, and move forward. And how you handle the problem matters just as much as the problem itself.

39,219 Listeners

4,427 Listeners

32,864 Listeners

1,934 Listeners

513 Listeners

12,094 Listeners

1,583 Listeners

4,478 Listeners

259 Listeners

40,777 Listeners

29,365 Listeners

21,194 Listeners

17,065 Listeners

953 Listeners

11,226 Listeners