As the financial industry shifts toward ISO 20022, the transformation isn't just technical, it's human. John Emerson, Caroline Ngigi, and Mohammed Rahim (Standard Chartered) examine how financial institutions are equipping their people to thrive in a new messaging paradigm. We explore how organisations are upskilling staff, rethinking cross-functional collaboration, and building the human foundation required to unlock the full potential of structured data and enriched payment flows. Tune in to meet the professionals turning ISO strategy into real-world impact.