The machines are here, and they want your job. What can you do that they cannot? Mark and Mike share their insights and what you can do. (Our announcer is now voluntarily sending us more snarky remarks to add to our episodes. Enjoy!)

Mark and Mike discuss the challenges of making connections with customers and employees when your face is partially obscured by a mask.

Mark enlightens Mike about the two concepts--empathy and compassion--and how they apply to life and work. (Also, apparently not paying our announcer has caused him to becomes more sarcastic.) 

Mike and Mark discuss four elements crucial to building trust with customers--some rational, some definitely not. 

Mark and Mike examine the power of the question, "Why is this happening for me?" Speaker and author Mike Robbins brought this powerful question to our attention. In this day and age of extreme change, it can be a life-changing question.

In this second of a two-parter, Mike and Mark move from why storytelling is important to how to tell your story. 

Mike and Mark share some key concepts around the power of storytelling. In this first of two parts, they discuss why stories are so important to organizations. 

Mike and Mark discuss the value and importance of recognition. 

Mike and Mark discuss how to stay present in the moment and marvel at the fact that their production values have gone from terrible to sub-par. 

Four types of customers are shopping. How do you determine yours--and operate with so many constraints?