<p>Mike and Mark share how the pandemic's new normal has fast-forwarded the average consumer's adoption of buying virtually from local businesses. They also reveal the little things that helped some companies earn so much loyalty they are "pandemic proof."</p>

Mike and Mark share how the pandemic's new normal has fast-forwarded the average consumer's adoption of buying virtually from local businesses. They also reveal the little things that helped some companies earn so much loyalty they are "pandemic proof."

What is changing for the consumer because of the pandemic?

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

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