It's a Numbers Game

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

Why You Should Listen to This Episode:

1. Global Perspectives on MSP Challenges:
   • This episode offers a unique international angle on MSP finance, with insights from both the Northern and Southern Hemispheres. It's a rare opportunity to understand how MSP challenges and solutions vary across different regions.
2. Startup Journey and Innovations in MSP Finance:
   • Hear directly from our guest, Adam Ross of Cloud Olive, about his journey from working at an MSP to co-founding a startup. His story is not just inspiring but packed with practical advice and insights into the evolving world of MSP finance, especially concerning subscription economy challenges.
3. Tackling Common and Complex MSP Billing Issues:
   • Discover innovative approaches to common MSP billing problems. The episode delves into how MSPs can effectively manage their customer lifecycle, from sales and implementation to support and billing, with real-world examples and solutions.

Episode Highlights:

• Introduction to the unique backgrounds of our hosts and guest.
• Adam Ross's transition from an MSP role to starting Cloud Olive, and the evolution of his startup journey.
• An in-depth discussion on the complexities of MSP billing and how Cloud Olive is addressing these challenges.
• Insights into the importance of manual approaches in the early stages of a startup and how it shapes product development.
• Strategies for MSPs to identify and resolve billing inaccuracies and improve profitability.

Don't miss this informative and engaging episode, whether you're an MSP professional, involved in the finance side of MSP operations, or simply interested in the world of tech startups. Tune in for an enlightening conversation filled with actionable insights and strategies!

Connect with Adam Ross on LinkedIn by clicking here - linkedin.com/in/madassor

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

Why Listen to This Episode?

1. Unique Insight from a Tech-Savvy Accountant: Chas Roopra, who brings a rare combination of IT engineering and accounting expertise, shares his journey from IT to accounting. He discusses how his background helps him better understand and address the specific financial challenges faced by MSP owners.
2. Practical Financial Tips for MSP Owners: The episode dives into common frustrations MSP owners have with accounting services, like unclear pricing structures and the need for more proactive advice. Chas provides actionable tips on how to navigate these issues and optimize your financial strategies.
3. Industry-Specific Accounting Advice: Learn how Chas's focus on the MSP market enables him to offer tailored advice that resonates with tech business owners. This episode is a goldmine for MSPs looking for guidance on financial management tailored to their unique industry challenges.

What to Expect:

• Chas's journey from IT to accounting and how it shapes his approach.
• Top frustrations of MSP owners with accounting services and solutions to these challenges.
• The importance of industry-specific accounting knowledge for MSPs.
• Chas's perspective on how to optimize tax planning and financial management for MSP businesses.

Connect with Chas Roopra on LinkedIn by clicking here - linkedin.com/in/chas-roopra-44250410

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the do's and don'ts to achieve MSP financial growth.

Barney Whiter also known as the escape artist, joins Adam and Daniel to explore what to do if you actually, make some money!

We talk about avoiding traps such as lifestyle inflation, de-risking by building wealth, achieving financial freedom and viewing personal finance as you would a business with a P&L and Balance Sheet.

Barney encourages self-education, starting with classic books such as "The Millionaire Next Door", "Your money or your life" and "Rich Dad, Poor Dad" whilst discovering the real secret is compounding.

We had plenty of laughs recording this episode, exploring Daniel's sub-optimal financial decisions in the past, including a £1million Vauxhall, ending on a positive that there is always still time to take action.

Connect with Barney Whiter on LinkedIn by clicking here - linkedin.com/in/barney-whiter-5474731

Check out and discover more about financial freedom by clicking here - https://theescapeartist.me/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

In this episode Adam and Daniel are joined by entrepreneur Orrin Klopper founder of Netsurit, an acquisitive US-based MSP.

We cover funding, cash, acquisition targets, integration methods, building pipelines and of course the importance of good accounting standards!

We explore the positive impact on the MSP market on private equity, the quantification of culture and the impact on the bottom line.

Connect with Orrin Klopper on LinkedIn by clicking here - linkedin.com/in/orrinklopper

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

Adam and Daniel are joined by Shaun McNamee, who at the time of recording was CEO of Inbay, and now Financial Director of Inbay and Uptime, following the 2023 merger!

Wisdom shared included, outsource the non-core, what else can you sell and what will deliver the highest value?

We reviewed hybrid working challenges and opportunities for MSPs, Master MSPs, and end clients, which has ultimately led to improved access to talent for MSPs. A change for many in the market now enjoying portfolio careers with a global footprint, leading to diversity of choice for MSPs

Finally, we explored how best to start outsourcing by picking the low hanging fruit being, NOC then first line, working up to projects. The key message being just to start!

We look forward to a future episode to explore Shaun's mergers and acquisitions (M&A) experiences gained working with KPMG and PWC, and what MSPs can take away.

Connect with Shaun McNamee on LinkedIn by clicking here - linkedin.com/in/shaunmcnamee

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

Funny and full of great tips, such as Teams v Zooms, this episode featuring our 'regular guest' Paul Green moves from lead generation to beginning the sales process.

Starting with preparation including reviewing the call recording, from when the appointment was booked, and research on LinkedIn and Companies House.

Just like a 'first date', listen more than talking, with lots of open questions, and allow more than the scheduled 15 minutes, ending before it's finished though with a presumptive close for the next meeting.

Then getting ready for the 'second date' in-person meeting, mapping all decision makers or influencers, arriving early with a spare shirt parking options, and scheduling the close.

This is a deliberately longer episode than usual and worth the time investment for any MSP looking to improve sales outcomes.

Connect with Paul Green on LinkedIn by clicking here - linkedin.com/in/paul-green-msp-marketing

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

All the way from a windy Chicago, we are joined by Daniel Wang founder of MSPbots exploring the automation of nagging and praising your MSP team (senior leaders and owners), around activities such as time entry and taking a break.

We also outline the MSP Finance Team Community Benchmarking initiative, and invite listeners to get involved in contributing too and benefiting from MSP financial data; by smoothing out the incompatibilities of different chart of accounts with easy implementation.

Making data-driven decisions allows more efficient and effective MSP growth, and we enjoyed chatting with Daniel Wang about how to achieve this in your MSP.

Connect with Daniel Wang on LinkedIn by clicking here - linkedin.com/in/danielxwang

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

Paul Green joins Adam and Daniel for this episode and successfully answers Adam's 17-questions in 1-go, starting with why MSP marketing is so difficult; Uneducated customers, who make decisions based on emotions, pick an MSP based on likeability!

So how should an MSP approach the market? Paul outlines 3 steps; build multiple audiences (LinkedIn and email), build relationships (content marketing), then commercialise (calling to convert leads to prospects and identify the right time to buy).

We also cover Inertia loyalty, bonded-clients and finally an array of KPIs for leads, dials, decision maker conversations, appointments, ratio to revenue, before agreeing a one simple KPI all MSPs could start with.

Connect with Paul Green on LinkedIn by clicking here - linkedin.com/in/paul-green-msp-marketing

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

Adam and Daniel are joined by Paul Fuge, formerly of Inbay and now a founding member of the Pia UK team to help us understand the difference between AI, machine learning and process automation, whilst introducing AIdesk, a tool for MSPs of all sizes.

Financial ROI is explored, starting with the easier to track time saving for tickets, such as reduced diagnosis labor, leading to improved operational efficiency and then evaluating the harder to quantify benefits of reduced team and customer churn, from automating mundane and error prone tasks.

Connect with Paul Fuge on LinkedIn by clicking here - https://www.linkedin.com/in/mrpaulfuge/

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

In this episode, Adam and Daniel are joined by Mark Simons from Prime Networks, who shares 'at least' five tips whilst describing his M&A journey including the benefits of sellers being advised, managing customer expectations, target qualification, cross-selling and integration.

Connect with Mark Simons on LinkedIn by clicking here - linkedin.com/in/mark-simons-a4523412

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!