It's a Numbers Game

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We are joined by Dan Scott and Sean Lardo from ConnectWise talking us through 'modes theory' and how this helps MSP owners and leaders understand where they are and how best to work with each other.

Whilst listening, check out https://www.connectwise.com/resources/modes-theory to acclimate to the terminology and how to apply what you learn to developing your business, ambitions and relationships.

Hear how understanding modes can lead to margaritas and marketing!

Connect with Dan Scott on LinkedIn by clicking here - linkedin.com/in/danjpscott

Connect with Sean Lardo on LinkedIn by clicking here - linkedin.com/in/seanlardo

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

Dave Sutton, founder of Wingman is our guest for an insightful and controversial discussion around the challenges and opportunities for MSP client acquisition.

Dave takes us through lead generation ratios, highlighting the difference to be expected between referral and cold originated leads, resulting in 'scary' lead generation budgets for some!

Adam drives the calculator, with Daniel on standby with the abacus to calculate lifetime margin and profitability from a new client, reminding us that the service delivery needs to be efficient to realise the margin and effective to maintain client satisfaction and reduce attrition.

We sanity check against business valuations and consider non-recurring margin opportunities whilst balancing the debate between small and perfectly formed versus bigger and less optimised!

We did all for the most part agree, and if you have 22-minutes to invest in your sales and marketing strategy, listen in to this episode!

Connect with Dave Sutton on LinkedIn by clicking here - linkedin.com/in/dave-sutton-870090154

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

In this episode, we are joined by not just an MSP owner but also a qualified accountant, Steve Ross from Shackleton Technologies.

With Steve's rare blend of perspectives, we explore 'what good likes like' for MSPs to gain and retain financial control of their business, from bookkeeping, chart of accounts, budgeting and reporting.

Connect with Steve Ross on LinkedIn by clicking here - linkedin.com/in/steveross11

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

In this episode, we are joined by Scott Riley talking us through the Cloud Nexus journey to date, with outsourcing key to discovering and refining their offering, having pivoted from direct to end user to MSP-channel. Directly unlocking financial benefits and building value.

From "Jack of all trades, master of none" evolving to "Just say, no" MSPs could outsource finance and HR, but what about helpdesk and marketing?

Outsourcing, niching, partnering, nurturing relationships, the changing MSP landscape and mindset are explored with some potentially controversial conclusions.

Connect with Scott Riley on LinkedIn by clicking here - linkedin.com/in/scottriley76

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

Raul Balchin-Qais of Marketopia is our guest for this episode, sharing what MSPs can do before engaging a marketing agency, including hiring lead generating sales people, stimulating referrals and establishing a customer niche.

We explore the cliché of "if you are in business, you are in sales", the difference between 'hunters' and 'farmers', the right environment to recruit experienced and novice sales people and even touching on commission models.

Connect with Raul Balchin-Qais on LinkedIn by clicking here - linkedin.com/in/raulqais

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We are joined by Kim Simmonds from Law 365, a law firm specializing in helping Microsoft Partners including MSPs.

Kim talks us through the top 3 clauses being term & termination, service level agreements (SLA), and Microsoft New Commerce Experience (NCE).

We explore minimum term, automatic renewal, price increase, service credit and understand better two key legal terms "time is of the essence" and "exclusive remedy" and how critical contracts are to supporting your business valuation.

Read the 2022 Law 365 Microsoft Partner Insights - https://www.law365.co/blog/microsoft-research

Connect with Kim Simmonds on LinkedIn by clicking here - linkedin.com/in/kimsimmonds

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to the seventeenth episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

Adam and Daniel are joined by Andrew Eardley from MSP Easy Tools for initially a trip down memory lane to the 'good old days' of Small Business Server and the adaptation of IT Support Businesses to MSPs, recurring revenue, and Microsoft Office 365.

This stimulated the topic for the episode "If We Knew Then What We Know Now", including three tips; Take a chill pill, MRR is King, and Have a Plan!

Andrew, Adam, and Daniel surface lots of value within these areas with actionable takeaways for our listeners, so let us know what you will change in your business following this episode, that your future self will thank you for in 25 years or maybe sooner!

Connect with Andrew Eardley on LinkedIn by clicking here - linkedin.com/in/andrew-eardley

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to the sixteenth episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

In this episode we are joined by Dan Scott and Sean Lardo from ConnectWise and surface our top 3 tips for financial management;

Starting with 'revenue velocity' from quoting and wining business through to accurate and timely billing, crucial to quantity and quality of cashflow.

Cash then becomes the next focus, where Dan advises tightening up on the granting of credit to customers and the payments approved to suppliers, and Sean highlights the importance of being open to creative new business opportunities.

New opportunities could be starting relationships with younger businesses so you are best placed for when they are ready for your core managed service and finally co-managed and working with internal IT teams.

In summary, sell more, control costs and be more efficient...You have to listen for the details though!

Finally, check out 'Modes' ahead of the next episode with Dan & Sean - https://www.connectwise.com/resources/modes-theory

Connect with Dan Scott on LinkedIn by clicking here - linkedin.com/in/danjpscott

Connect with Sean Lardo on LinkedIn by clicking here - linkedin.com/in/seanlardo

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Connect with Adam Morris on LinkedIn by clicking here – linkedin.com/in/adamcmorris

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to another episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We are joined for this episode by David Howard, M&A specialist of MKLINK, buying and selling in the MSP space.

With David experiencing 50% of deals failing after Heads of Terms we explored the top 3 barriers to getting a deal to completion. We failed to only pick 3 though, thus the episode title!

We talk about and share tips for deal attributes including; accounting and legal advisors, relationship of buyer and seller, deal momentum and when to start your 'data room'.

Connect with David Howard on LinkedIn by clicking here - linkedin.com/in/davidhoward063

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!

Welcome to the fourteenth episode of It's a Numbers Game Podcast by The MSP Finance Team with Daniel Welling and Adam Morris.

We created It's a Numbers Game Podcast to help MSP owners learn and understand how to build and maintain a financially healthy MSP business. In this podcast series, MSP business owners like you will learn the fundamental steps, the tips and tricks, the dos and don'ts to achieve MSP financial growth.

We are joined for this episode by Janet Birch of 1-Fix, as a direct result of discussion from an earlier episode, as Janet was keen to share her views and experiences on what works for MSP new business development.

Janet very openly shares her winning tactics including networking, attending events and educating prospective customers, driven by the 'know, like and trust' model.

Finally, we talk about KPIs, and how best to manage a team member in the new business development role.

Connect with Janet Birch on LinkedIn by clicking here -linkedin.com/in/janet-b-b561b3a0

Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/daniel-welling-54659715/

Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/

We look forward to catching up with you on the next one. Stay tuned!