The 2021 "Accelerate State of DevOps" report from Google is out! In this episode, Mike Kavis talks with Google's Nathen Harvey and Deloitte's Manoj Mishra about the report's most compelling findings. Among them: DevOps and SRE are complementary; successful SRE equals knowing your customer; documentation is critical, but it should be organic; and there's a newly-announced "Reliability" metric. The group also discusses customer satisfaction and the new "Release Management" role in DevOps/SRE.