“Railways are very, very complicated systems, and they require thousands of things to happen in order each day for them to work effectively.”

Continuing our adventure Down Under, our guest has spent his entire career in the rail industry. James Pinder started as an engineer in the U.K. before eventually becoming the CEO of V/Line, the regional rail operator for the state of Victoria, Australia. Pinder discusses the challenge of trying to modernize the whole system while V/Line’s service is growing (at ~10% per year). He also gets into his philosophy of how he builds his team and the culture of V/Line. Finally, he lets us know that “V/Line is about improving in the basics around safety, performance, operational excellence, customer satisfaction, and coming right back to why we exist.”

If you want to know more about V/Line, you can check out their website.

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