“Railways are very, very complicated systems, and they require thousands of things to happen in order each day for them to work effectively.”

James Pinder started as an engineer in the U.K. and has been in the rail industry his entire career. Pinder, CEO of V/Line, the regional rail operator for the state of Victoria, discusses the challenge of modernizing the whole system while service is growing (at ~10% per year). He also gets into his philosophy of how to build his team and the culture of V/Line