“You’re caught between trying to do things for the public good…but you’re also trying to be a private business.”

A structural engineer by trade, Jeff Knueppel worked his way through SEPTA’s ranks before landing the top spot as General Manager. Knueppel discusses the complexity of the Northeast Corridor, SEPTA’s five areas of focus (Customer Experience, Employee Development, Reliability/Rebuilding the System, SEPTA as a Business, and Safety and Security), positive train control, and the future