“While we have to think about the future, we also have to think about the here and now and making sure that we’re improving the customer experience.”

Atlanta and the surrounding area is the third fastest-growing region in the U.S. That means more people and more traffic, so public transit is essential to help boost the economic vitality and development of the region along with reducing congestion.

Jeffrey Parker, GM and CEO of the Metropolitan Atlanta Rapid Transit Authority (MARTA), joins Transit Unplugged to talk about the present and future for the agency. Parker discusses the importance of MARTA becoming a more customer-centric organization – improving the reliability of the bus service, implementing new bus stops, and renovating rail stations are just part of this larger picture. Additionally, he highlights MARTA’s plans for new bus rapid transit and light rail services, and how it is essential to still focus on state of good repair while expanding service.

If you want to know more about MARTA, check out their website.

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