When a community pushes back on the industry that is its lifeblood, what is a DMO to do? Jennifer Wesselhoff of the Sedona Chamber of Commerce sits in on this episode of DMOU to share the story of how a DMO that thought it was being responsive to its community found itself using all the wrong measures and all the wrong words. Today, the Chamber is at the vanguard of global sustainability, heralded as a model for international DMOs. Jennifer's story is both compelling and inspirational for all Destination Marketing leaders.