Episode 111: John DiJulius joins the podcast for a candid conversation on what separates average companies from world-class companies. Having helped brands like The Ritz-Carlton, Chick-fil-A, and Starbucks elevate their customer experience, John shares how his journey—from building a family salon to advising global organizations—shaped his belief that exceptional service is never accidental. Together, he and John explore why price complaints are often experience failures, why humanity will matter even more in the age of AI, and how small daily disciplines create lasting impact.