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Episode #174: In Part 2 of Marty's conversation with Phil Harwood of Snowfighters Institute, they dig into the people, process, and preparation that separate great snow companies from average ones. Phil shares how to recruit and retain drivers, why subcontractors should be treated more like employees, what a great snow team looks like before the first event, and how to run your operation like a well-trained military unit. Plus more details on GROW! Snow 2026 in Dayton, OH this September.
Snowfighters InstituteSIMA - Snow and Ice Management AssociationBOBYARD is an AI-powered takeoff and estimating platform that automates the most time-consuming parts of bidding work. Contractors report up to 65% reduction in takeoff time and 3-5x more bids submitted per estimator.
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Preparing to Recruit Is Half the Battle: Before you post a single job, scrub your job descriptions, clarify weekend and holiday expectations, and rebuild your compensation and incentive plans. Bring people on before you are ready and you set them up to be disappointed.
Job Postings Are Not Classified Ads Anymore: You are not paying per letter. Use the space to talk about mission, culture, and why. Most postings are terrible because they read like a task list. Great postings sell the opportunity.
Speed of Response Is a Snow Pro Advantage: When someone answers your ad, get back to them in 15-20 minutes by text. Nobody wants a phone call anymore. Automate this if you can.
Build Real Pipelines, Not One-Off Hires: Vocational schools, homeschool networks, sports parent groups, recovery community programs, laid-off seasonal workers from painting or carpentry crews. If you can pluck one or two out of a community, they will bring more.
Treat Your Drivers Like Franchise Players: Every event, even a light dusting, give them the hours. Buy them Carhartts and boots. Hook them up. The best contractors treat their drivers like gold because they are.
Don't Be Afraid to Train Your Subs: If your sub is a legitimate business with their own EIN, trucks, shop, and insurance, you can absolutely bring them in for onboarding, training, or hot chocolate. The employee-vs-contractor issue is about control, not communication.
Meet with Subs in the Off-Season: Walk their shop in July. Ask about their sweet spot, their backup equipment, their quality assurance. Be their consultant. You are investing in a relationship that pays off in a storm.
A Great Snow Team Is Drooling Before the First Storm: The best crews attack the season with the caged bull mindset. "Am I ready for the snow? Is the snow ready for me?"
Give Operators the Tools and the Training: Weather stations, GPS, live site maps, salt monitoring, cameras. Then train the trainers in the summer. Get daylight hours on every site. Stake sidewalks and curbs. Dry runs before the first storm are glorious.
Ask Where the Weakest Link Is Right Now: Every time you dispatch, pause and ask: if something is going to go wrong in the next couple hours, what is it most likely going to be? Usually you can pinpoint it (new operator + new truck + new site + picky client) and go head it off.
Run Snow Like a Military Operation: Command, communication, and control. Up and down, not sideways. No debate, no arguing, no second-guessing during the storm. Save the ideas for the debrief.
Documentation Beats Power Washing: At the end of a storm, service verification, reports, and photo uploads matter more than a clean truck. Snow lives and dies by documentation because of liability.
Debrief After Big Events, Not Every Storm: Wait 24-48 hours so heads are clear but the pain is still fresh. Identify what went wrong and who stepped up. Recognition matters as much as correction.
The Org Chart Is Different for Snow: Snow commander at the top (plus a backup so someone can sleep). Area managers below. Site captains under them. Operators and shovelers report up. It is a regional command structure, not a landscape structure.
The Two Biggest Snow Mistakes: Not treating snow as a year-round business, and over-committing without understanding capacity. Both are fixable with planning.
If you dispatched every crew right now, could you name the weakest link in your operation before a storm hits? Or are you finding out at 3 AM when something goes wrong?When was the last time you sat down with a subcontractor in the off-season to talk about their business, not just yours?Does your snow org chart actually look like a command structure, or is it your landscape org chart wearing a winter coat?Grunder Landscaping Field Trips
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