“You can start using information, using artificial intelligence, to start delivering better transportation to the masses.”

John Sisson started at the Delaware Transit Corporation (DTC – at the time called the Delaware Transit Authority) as an intern in his junior year of school. Since then, he has spent a good majority of his career there – working through the facilities and performance management sides of the business before becoming CEO. During this episode of Transit Unplugged, Sisson shares DTC’s unique statewide-structure (for fixed route and paratransit) and how 45% of their budget goes to operating paratransit service.

Sisson also dives into the importance of using data and technology to deliver a better customer experience to the transportation masses, using things like artificial intelligence and connected vehicles. Then, he elaborates on the challenges of finding and retaining the transit workforce – why you “hire for attitude and train for skill” – and the future focuses of DTC (mobility as a service, autonomous vehicles, and safety).

All that, and more, on this episode of Transit Unplugged.

If you want to know more about DTC, you can check out their website.

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