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In this episode, Sandy and Michael discuss the age-old question: "What comes first, the patient in front of you or the one on the phone?" They share insights on how to handle both effectively, with a focus on friendly and upbeat patient communication.

Gone are the days when callers took precedence simply because they couldn't see what was happening in the practice. In today's world, whoever grabs your attention first should be prioritized. Sandy and Michael share strategies for managing phone calls while checking out a patient, using specific verbiage that shows respect for both their time and emphasizes clear communication.

Don't miss this insightful episode on managing in-person and phone interactions in your dental practice!