In this episode of the All Things MSP podcast, the hosts discuss the findings of the new State of the Channel report for 2024. They highlight the importance of hiring a CFO or equivalent financial professional to improve business skills in areas such as financial forecasting, budgeting, and cost control. They also discuss the challenges of competition and pricing pressure in the MSP industry. The hosts emphasize the need for MSPs to provide value-added services and differentiate themselves from competitors. They also touch on the importance of transparency in pricing and the value of outsourcing certain aspects of the business, such as legal and marketing. Overall, the hosts stress the importance of continuous improvement and adapting to the changing landscape of the MSP industry.