Today’s genius mind is Karen Florschütz, CEO of Customer Services at Siemens. As a leader, Karen believes in the power of co-creation and co-exploration. Working in ecosystems, Karen notes, can be a big lever to make the digital enterprise work. Especially AI holds great potential to further increase productivity of factories while reducing costs. How can we overcome obstacles that hold AI solutions back from scaling? What are the steps to understand what customers really want? Tune in to this episode of Human&AI to find out!