重點包括客戶導入的技巧——快速瞭解和適應客戶需求，有效分群以優化時間和資源分配，以及如何將短期案件轉變為長期合作關係。

我們也討論了定期與客戶會面的重要性，如何通過這些互動來建立信任並保持業務穩定增長。

這集podcast將為自由接案者提供一系列實用的客戶成功技巧，助你在自由職業的道路上更加順利。

In this podcast episode, we take a deep dive into how freelance caseworkers can apply client success strategies to improve performance.

Highlights include client intake techniques - quickly understanding and adapting to client needs, effective segmentation to optimize time and resource allocation, and how to turn short-term cases into long-term relationships.

We also discuss the importance of meeting with clients on a regular basis, how these interactions can build trust and keep business growing steadily.

This podcast episode will provide freelance caseworkers with a series of practical client success tips to help you on your way to a successful freelance career.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

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Hosting provided by SoundOn

If you're thinking about how to make your Customer Success Department's annual performance review better?

Today we're going to share 6 steps to better performance management!

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

這期要介紹找人的公司是：SailPoint

他們正在募集：Customer Success Management 客戶成功經理，可以 remote 哦～

SailPoint 是美國的技術公司，專門在做『身份安全解決方案』，他們的方案替客戶集中管理公司內的所有身份，提供雲端型整合式身份管理系統，該系統透過人工智慧(AI) 及機器學習技術實現自動化。

對這個職缺有興趣的朋友，請上 Linkedin 詳細瞭解內容

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

將會與你分享：如何與想解約的客戶進行有效的溝通，以及收集解約原因和處理後續行政事宜的重要性。

也會聊聊在面對解約時，客戶成功團隊人員的心理狀態，以及如何保持正面態度並從中學習。

This question explores a tricky yet common topic: how do customer success teams respond when a customer wants to terminate a contract?

We'll share with you how to effectively communicate with a customer who wants to terminate their contract, and the importance of gathering the reasons for termination and handling the administrative aftermath.

We will also discuss the psychological state of the Customer Success team member when faced with a termination and how to maintain a positive attitude and learn from the experience.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

與你分享客戶成功部門如何在這一年裡交出亮眼的成績單、如何應對挑戰，以及如何利用OKR和其他策略來衡量與提升績效。

本集中，我們深入探討了客戶成功團隊如何從onboarding階段、客戶續約率，到功能加購表現等多個面向，進行全面性的年度評估。

透過豐富的實際經驗分享，這集將為你揭開客戶成功團隊在背後努力的故事，並探討如何在產品開發變動和市場需求之間尋找平衡。

This podcast episode brings you how to do a performance review of your Customer Success team for 2023. We share with you how the Customer Success department delivered a great year, tackled challenges, and utilized OKRs and other strategies to measure and improve performance.

In this episode, we dive into how the Customer Success team conducts a comprehensive annual assessment of everything from onboarding phases, to customer renewal rates, to feature add-on performance. With a wealth of real-world experience, this episode reveals the story behind the Customer Success team's efforts and how to find the balance between product development changes and market demand.

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

從數據分析到預測性維護，我們將一一介紹六大策略，幫助你優化客戶互動並提高滿意度。

如果你對建立高效客戶成功團隊感興趣，千萬不要錯過！

Ever wondered how to improve service quality through customer segmentation?

This episode reveals how you can leverage AI and live teams to create a personalized customer experience.

From data analytics to predictive maintenance, we'll go over six strategies to help you optimize customer interactions and increase satisfaction.

If you're interested in building an effective customer success team, don't miss it!

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

這一集將通過解析行銷漏斗的不同階段,讓你清楚瞭解他們兩者的不同。你將瞭解兩者如何互相支援、優化內部流程，與協同工作,幫助企業在市場取得競爭優勢。

現在就來聽聽這一集探討業務與客戶成功關係的內容,汲取寶貴經驗,提升自己的工作能力!

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

Do you know the roles of the business team and the customer success team in your organization? How should these two teams work together to drive revenue and customer value?

In this episode, we will analyze the different stages of the marketing funnel to give you a clear understanding of the difference between the two. You'll learn how they support each other, optimize internal processes, and work together to help your business gain a competitive advantage in the marketplace.

Listen to this episode to learn more about the relationship between business and customer success, and gain valuable experience to enhance your own work!

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

之前跟大家募集徵才資訊的需求，今天跟大家分享徵才資訊的公司是：翔評互動股份有限公司

這是一間專注於醫療互動的數位化，目前合作醫療院所已經超過600家。

透過網路與科技優化診所管理與行銷，不透過花大錢打廣告，而是透過客戶關係管理，拉近醫病之間的距離，改善院所的服務品質，提升診所營運績效，創造醫病雙贏的結局。

他們正在找『客戶成功專員』，詳細職缺內容條件，請上網站查看。

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題

或是您有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光

很期待有機會跟大家聊聊，等候您的來訊！

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

這集將剖析知名企業和主持人們自身經驗，分享如何利用資料分析和對客戶需求的深入理解,從而為每一位客戶提供專屬的體驗、推薦及服務。

這不僅能讓客戶感受到企業的用心,也能提升客戶忠誠度,為企業帶來營收。

個人化和定製化已成為企業爭奪客戶的關鍵策略。本集節目將給你啟發,思考如何在自己的工作中運用這些策略,與客戶建立深厚關係。

歡迎跟我們回饋/分享你的經驗！

如果在建立或管理『客戶成功』團隊上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

In today's competitive business environment, how do companies stand out through personalized and customized customer success strategies?

In this episode, we will analyze the experiences of famous companies and the hosts, and share how they use data analysis and in-depth understanding of customer needs to provide customized experiences, recommendations and services to each customer.

This will not only let customers feel the heart of the company, but also increase customer loyalty and bring revenue to the company.

Personalization and customization have become the key strategies for companies to compete for customers. This episode will inspire you to think about how you can utilize these strategies in your own work and build deep relationships with your customers.

Don't miss the opportunity to learn the secrets of customer success in this episode!

If you have any questions about building or leading a Customer Success team, come talk to us about how we can help you! https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

(1) 花了更多錢的客戶就應該獲得更多的服務？

(2) 錢付得少的客戶，就不值得同樣多的服務？

(3) 在一些客戶身上花了很多力氣，他們就必須為此買單？

歡迎留言與我們分享。

SaaS企業的營收模式需要與客戶建立長期合作關係,讓客戶成功使用產品或服務才是企業的核心價值。但是,企業的資源和服務時間都是有限的,如何有效運用資源服務不同需求的客戶就很重要。

所以我們需要做『客戶分群』來將客戶分為不同的群組，這樣能較準確地評估客戶的需求以及如何滿足。這一集跟大家分享，怎麼做客戶分群。

如果在建立或領導管理『客戶成功』團隊上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

The revenue model of SaaS enterprises needs to establish a long-term relationship with customers, so that customers can successfully use the product or service is the core value of the enterprise. However, the enterprise's resources and service time are limited, how to effectively utilize resources to serve customers with different needs is very important.

Therefore, we need to do "Customer Segmentation" to categorize customers into different groups, so that we can more accurately assess the needs of customers and how to satisfy them.

In this episode, we share with you how to do customer segmentation.

If you have any questions about building or leading a Customer Success team, come talk to us about how we can help you! https://lin.ee/jpsRKqD

-

之前有跟大家募集徵才資訊的需求，今天跟大家分享徵才資訊的公司是：『大橡科技有限公司』正在找客戶成功經理，他們家業務和客戶成功的職缺是分開的哦。

這是一間做Social CRM 公司，協助品牌經營 VIP 會員，打造即時的第一方資料源。 OakMega 服務的產業領域多元，包含生技醫療業、車業、房地產業等，累計超過 150 個台灣與國際品牌，並於 2020 年獲得 SparkLabs Taipei 國際加速器的投資，2021 年入選 500 Global 加速器。

他們的經營理念：讓資訊有效地被傳遞，讓關係溫暖地連結著。

詳細職缺內容條件，請上網站查看。

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

這一集來聊聊客戶關係中的一些小細節，看似微不足道，卻能為你與客戶之間的互動帶來意想不到的正面效果。

無論是及時回報處理進度，還是預判客戶可能遇到的問題，又或是適時的節日問候，都能一點一滴地增進客戶的好感。

快來與我們一起注意這些在與客戶互動上的小撇步！

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

Have you ever struggled to maintain a good relationship with your customers?

In this episode, we'll talk about some of the smallest details of customer relations that can bring unexpected positive results to your interactions with your customers.

Whether it's a timely report on progress, anticipation of potential problems, or a timely holiday greeting, it's all part of a positive relationship.

Join us in noting these tips for interacting with your customers!

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

-

客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

-

Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

-

器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

--

Hosting provided by SoundOn

在這集中，我們將探討客戶成功團隊如何運用數據報告來促進客戶關係的健康發展，以及解決可能出現的挑戰

如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD

In the modern world of Customer Success, the use of data reporting has become an indispensable tool to better maintain and assist customers.

In this episode, we'll explore how customer success teams can utilize data reporting to promote the health of customer relationships and address challenges that may arise!

If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD

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客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。

或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。

The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.

Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.

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Youtube頻道：https://www.youtube.com/@CStearoom

專欄文章：https://lihivip.com/g2V3

合作聯繫：[email protected]

LINE 官方帳號：https://lin.ee/jpsRKqD

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器材設備提供及錄音技術顧問：咪卡創意

Suppliers of recording equipment and recording technology consultants：咪卡創意

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