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Keep Smiling: The E-Commerce Customer Experience Podcast
Keep Smiling: The E-Commerce Customer Experience Podcast episodes
- Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile
Show notes: sellersmile.com/032
This is a discussion with Yasine Honerkamp, a Customer Experience Project Manager at SellerSmile.
We talk about how Yasine travels the world (Portugal, Spain, Morocco and more) while working in customer service.
Yasine recounts how he had to adjust his life and travel plans after the COVID pandemic took affect.
Support the show!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: keepsmiling(at)sellersmile.com.
This show is produced by SellerSmile, your e-commerce customer service team.
40 min - Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR)
Today I'd like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of Kaspien. They're wonderful people and know a ton about Amazon customer service!
Kaspien is "tech- enabled growth marketplace based out of Spokane, Washington. They offer a range of services. I've met some of their leadership and they've been an Amazon seller since 2008! They know their stuff. They introduce themselves much better than I could at the beginning of the presentation.Show notes: sellersmile.com/031
Show Links
- Kaspien
Support the show!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
57 min - Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust
Show notes: sellersmile.com/030
In June 2021, Amazon released an update to their Customer Reviews on the Brand Dashboard feature.
Here's a helpful screencast of this new feature, Tygh introduces this feature and shows you how to use it with your own brand!
Show Links
- Amazon Brand Registry.
- VIDEO Screencast on YouTube: Contact Amazon Buyers from Customer Reviews on the Brand Dashboard.
Support the show!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
10 min - Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight
Tygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working with affiliates at Seller Labs to his activities as a global account executive at X-Cart.
Tyler Henderson is a Global Account Executive at Seller Labs and X-Cart and a regular speaker on all-things eCommerce. X-Cart works with more than 38,000 brands that did more than seven billion in sales in 2020. X-Cart is the open code eCommerce platform that is the most flexible, scalable, and affordable solution focused on your business success. Paired with their parent company, Seller Labs, X-Cart is able to provide you with a truly omnichannel approach to help you be where your customers buy. Tyler provides actionable advice and strategies on how to bridge the gap between how consumers behave, how digital commerce works, and how brands perceive themselves. You can learn more about X-Cart and Tyler on LinkedIn.
Show notes: sellersmile.com/029
Show Links
- Tyler on LinkedIn
- X-Cart
- Seller Labs
Support the show!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
47 min - Ep. 028 - Amazon Communication Guidelines Update (November 2020)
Amazon announces an official update to their Communication Guidelines, effective November 3rd, 2020.
These updates will change communication between sellers and Amazon buyers, influencing the ways sellers use Buyer-Seller Messaging to run their businesses and represent their brands on Amazon.
Michael and Tygh review Amazon's full update and annotate with their thoughts and comments along the way.
Show notes: sellersmile.com/028
Want to support the show?!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
31 min - Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion
"Walmart Expands Its eCommerce Marketplace to More Small Businesses" June 15, 2020 By Jeff Clementz, Vice President, Walmart Marketplace
Show notes: sellersmile.com/027
Want to support the show?!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
13 min - Ep. 026 - Top 5 Lessons Learned from COVID-19
We cover the top 5 lessons learned while running an e-commerce customer service agency during COVID-19.
Show notes: sellersmile.com/026
Catch our first COVID-19 episode from 3/17/20 here: sellersmile.com/024
Catch our second COVID-19 episode from 3/27/20 here: sellersmile.com/025
Want to support the show?!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
48 min - Ep. 025 - COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)
(Updated 3/27/20). In our second COVID-19 update, we review how the ongoing Coronavirus outbreak is affecting e-commerce customer service, including considerations for FBM and special announcements from the major e-commerce platforms: Amazon, eBay, and Walmart.
Catch our first COVID-19 episode from 3/17/20 here: sellersmile.com/024
Show notes: sellersmile.com/025
Want to support the show?!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?!
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
21 min - Ep. 024 - COVID-19 and Strategies for Amazon and Online Customer Service (3-17-20)
We review how the COVID-19 outbreak is affecting our clients' e-commerce businesses, plus ways to prepare your support team to communicate supply chain disruptions to your customers.
Show notes: www.sellersmile.com/024
Want to support the show?!
>>> Leave a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
18 min - Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta)
Today's episode is the 2nd part of a conversation Michael and I had a few weeks ago in November 2019.
We review two recent changes in Amazon, textless Product Reviews + the Customer Service Rating (beta) feature found inside Buyer-Seller Messaging.
Show notes: www.sellersmile.com/023
Want to support the show?!
>>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast?
>>> Email us: [email protected].
This show is produced by SellerSmile, your e-commerce customer service team.
14 min
About Keep Smiling: The E-Commerce Customer Experience Podcast
From the publisher's feed
Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We'll discuss what matters today and what you can do to build a better eCommerce business, we'll show you how! :)
Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
Have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.