Keep Smiling: The E-Commerce Customer Experience Podcast

SellerSmile recently had a conversation with Liz Fickenscher of eComEngine and FeedbackFive. We discussed "7 Amazon FBA Customer Service Tips for Prime Day."

This year, Prime Day is scheduled to start on July 15 at midnight PT and will run for 48 hours. Make sure that your customer service systems are set up and ready to go! Review Amazon's Prime Day guide for 2019.

SellerSmile is your e-commerce customer service team. Browse SellerSmile services. We offer a free 7-day trial!

Show notes: www.sellersmile.com/012

Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

Have an inquiry related to the podcast?? >>> Email us!: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

This is our 2nd e-commerce customer experience roundup, it's a combination of interesting topics, curated news, updates, notable social media comments, or articles we'd like to feature.

Show notes: www.sellersmile.com/011

Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

Have an inquiry related to the podcast?? >>> Email us: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

As an e-commerce seller, you have to ask yourself why someone is purchasing from you instead of going to a brick-and-mortar store like Walmart or Nordstrom. Think about how you can influence them not only to want to buy from you again but to tell their friends about you and leave a great review.

Although you're primarily competing for buyers' attention online, they are still thinking through whether or not buying through brick-and-mortar or online will be their best option.

Your customer service, more specifically, your proactive customer service, can help them choose you!

Show notes: www.sellersmile.com/010

Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

Have an inquiry related to the podcast?? >>> Email us: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

Customer service in your typical brick-and-mortar store used to be the only kind of customer service that people dealt with on a regular basis. There were brands and companies like Nordstrom, Macy's, Barneys, etc., that held themselves in high regard for their luxury goods and the luxury shopping experience they provided.

Today, millions of shoppers are buying goods and services online. While they aren't interacting in-person anymore, e-commerce sellers still need to offer excellent customer service to stay competitive in an ever-growing global marketplace.

In this episode, we talk with our Design Lead, Lin Zarcone, comparing and contrasting brick-and-mortar customer service with e-commerce customer service.

Show notes: www.sellersmile.com/009

Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

Have an inquiry related to the podcast?? >>> Email us: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

Over a year ago, in May of 2018, well before we started this podcast, we joined Kate Valentine of Keyword: The Amazon Insider Podcast for a webinar entitled, "Creating a Strong Customer Service Strategy; How to increase sales using great customer service" In today's show, we're sharing the very end of that webinar, the ~20 minutes of live Q&A we did at the end of the webinar. You can find a link to the full webinar audio in the show notes of this episode, at sellersmile.com/008 If you're an Amazon seller looking for more high-quality audio content, take a listen to Kate's podcast shows. She published 3 different shows all aimed at Amazon sellers looking to improve and grow their businesses. One show features exclusively current or former Amazon employees, one features people that have built their businesses alongside the Amazon marketplace, and one features stories directly from sellers themselves. To find all of these, go to keywordpodcast.com Enjoy the Q&A!

Show notes: www.sellersmile.com/008

Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

Have an inquiry related to the podcast?? >>> Email us: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

This is our first e-commerce customer service roundup, it's a combination of interesting topics, curated news, updates, notable social media comments, or articles we'd like to feature.

Show notes: www.sellersmile.com/007

Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

Have an inquiry related to the podcast?? >>> Email us: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

Companies will pay large sums of money for market research, the feedback from their target audience is valuable and used to make strategic business decisions.

In e-commerce, this feedback is plentiful and free! By systematically recording and analyzing your customer service interactions, online sellers can discover the next steps to take to improve their products and business.

In this episode, we outline how to find your next great idea hiding in your customer service inbox! Show notes: www.sellersmile.com/006

Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

Have an inquiry related to the podcast?? >>> Email us: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

A strong customer success strategy is the base of any good business and there's plenty of opportunities for sellers to provide better experiences to their buyers. At the same time, there's a lot of confusion around what Amazon permits when it comes to communicating with their buyers.

Jeff Cohen, CMO at Seller Labs, talks with us about providing exceptional brand experiences on Amazon, especially using proactive customer service via email messaging. Show notes: www.sellersmile.com/005

Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

Have an inquiry related to the podcast?? >>> Email us: [email protected]. This show is produced by SellerSmile, "Your e-commerce customer service team."

Amazon FBA provides so many important customer service functions, so when it comes to managing customer service on your web store, it can be a unique struggle. In this episode, we talk about the most essentials things a seller needs to do customer service on their own website.

Web store customer services essentials: #1- Ambition. Get ready, there are more opportunities and more responsibility. Without Amazon FBA, which duties are now yours and how should you handle them? #2- A store. A platform to make sales and interact with customers. #3- An email address. A way to communicate with shoppers and customers.

Do you want to support the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. ;)

Do you have an inquiry related to the podcast? >>> Email us: keepsmiling(at)sellersmile.com

This show is produced by SellerSmile, "Your e-commerce customer service team."

Today's episode is the second in a two-part series about Customer service on Amazon.

Episode outline:

1- The next touch points of customer service on Amazon and tips/insights for each.

2- Amazon-friendly templates.

Do you want to support the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. ;)

Do you have an inquiry related to the podcast? >>> Email us: keepsmiling(at)sellersmile.com.

This show is produced by SellerSmile, "Your e-commerce customer service team."